Service Coordinator

Company : Finning Canada

Number of Openings : Worker Type :

Permanent

Position Overview :

Are you a detail-driven multitasker who thrives in a fast-paced service-focused environment

As a Service Coordinator youll be the central hub of our service operationsensuring that every repair job runs smoothly from start to finish. Youll coordinate work orders manage documentation support technicians and support customers every step of the way.

If youre passionate about organization communication and making things happen behind the scenes this is your opportunity to play a vital role in delivering exceptional service at Finning!

Job Description :

• Verify service request details confirm credit approval apply marketing programs and review service history.
• Open work orders and ensure alignment with scope budget and schedule.
• Maintain accurate records in various systems to ensure traceability and audit readiness.
• Support Service Supervisors during repair execution ensuring updates in SRT CRT SWIP Tool OEM Exchanger and M3.
• Complete work order adjustments SG&A forms warranty and goodwill documentation and escalate risks as needed.
• Schedule and participate in Pre Mid and Post job meetings capturing action items and updating commitment dates.
• Arrange transportation hotshots and third-party contractor services including documentation and procurement requests as required.
• Ensure all documentation is complete and accurate initiate closure activities and support invoicing and warranty claim processes.
• Proactively update internal and external stakeholders on job status and support inquiries related to service warranty and production.
• Provide backup support to other Coordinators as needed and participate in scheduling and SWIP meetings.

Qualifications :

Note :

Please note this is a compressed shift Sunday to Wednesday

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and / or mental or physical Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities. If you require an adjustment / accommodation at any point during the recruitment process please inform your recruiter.

Required Experience :

IC

Key Skills

Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Employment Type : Full-Time

Experience : years

Vacancy : 1