Receptionist

Job Description

Position Summary : Responsible for meeting and greeting residents, guests, suppliers and vendors in a memory care setting. Monitors visitors entering the building and ensures that they sign-in. Answers / transfers incoming phone calls and handles switchboard to respond to all communication needs and inquiries.

Essential Job Functions :

• Serve as receptionist and greet all guests, suppliers and vendors, and outside service providers.
• Distribute packages, business mail and magazines.
• Provide on-going switchboard telephone coverage.
• Monitor closed circuit security TV cameras and fire board alarm (where applicable).
• Maintain security for admittance to all entries accessible to the public.
• Prepare maintenance work orders as requested by residents and staff.
• Prepare correspondence, memos, and other documents.
• Responsible for data entry of general resident information using computer software system.

The Community embraces a culture of hospitality. To that end, all employees are expected as a condition of employment to practice the Personalized Memory Care in all interactions with residents, fellow employees, and guest : We greet residents, employees and guests warmly, by name and with a smile. We treat everyone with courteous respect. We strive to anticipate resident, employee and guest needs and act accordingly. We listen and respond enthusiastically in a timely manner. We hold ourselves and one another accountable. We embrace and value our difference. We make residents, employees and guests feel important. We ask “Is there anything else I can do for?” We maintain high levels of professionalism, both in conduct and appearance, at all times. We pay attention to details.

Qualifications

Education Required (Preferred) : High School diploma or equivalent in education, training and experience

Years / Months of Experience : One year of experience working as a Receptionist / Switchboard Operator. Prefer experience in senior housing environment.

Knowledge / Skills : Knowledge of telephone / switchboard operations; Organization; Excellent Communication skills; Ability to multi-task; Proficiency with Microsoft Office Suite products.

Special Requirements (if applicable) : Doctor’s statement verifying free from communicable disease

Additional Information

List tools, equipment, machines used on the job :

Physical activities of the position :

Physical requirements of the job : Sedentary work – exerts up to 10 lbs. of force occasionally, and / or up to 20 lbs. of force frequently and / or up to 20 lbs. of force constantly to move objects.

Visual acuity requirements, including color, depth perception and field of visions :

Clerical / Administrative -including the work of people who do analysis of data, work at a computer terminal, and read.

Environmental Factors : None – the worker is not substantially exposed to adverse environmental conditions.

All your information will be kept confidential according to EEO guidelines.

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