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Specialized IT Consultant – Intermediate

Specialized IT Consultant – Intermediate

RaiseToronto, Ontario
5 days ago
Job description

Job Description

Specialized IT Consultant - Intermediate

Pay Rate : Flexible

Location : 56 Wellesley St. West, 2nd Floor, Toronto, Ontario

Contract Length : 5 Months

Work Type : Hybrid

We at Raise are hiring right now for one of our Ontario Public Sector Clients. If you’re interested, apply below for your chance to join a great place to work.

Responsibilities :

  • Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2016, 2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism
  • Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity
  • Liaison between users and other team members including Database Administrators (DBA’s), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts
  • Identify application defects and assist in complex trouble shooting and root cause analysis
  • Follow all established Service Management process and identify opportunities for improvement

Qualifications :

  • Proven track record for building strong working relationships
  • Strong interpersonal, and verbal and written communication skills
  • Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
  • Excellent analytical, problem-solving, and decision-making skills
  • Ability to apply strong listening skills to facilitate issue resolution
  • A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines

    • Must Haves :

  • Microsoft Great Plains 2016, 2018
  • Logibec MMS (Materials Management System)
  • BSSI HFM (Health Financial Management)
  • Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets

    • Nice to Have :

  • CCIM - Community Care Information Management (HRIS and MIS) experience