Bilingual Implementation Specialist - 12 month contract

12 month contract

The Role

Reporting to the Manager, National Platform Support and Conversions, the Implementation Specialist’s main purpose is to :

Oversee IT Implementations to practices throughout Canada from initial practice contact through to post implementation reviewEnsure all processes relating to the implementation are followed correctly and to set deadlines, having full awareness of the status of each process, escalating any issues where necessaryLead, motivate and coach rollout teams, ensuring implementations are smooth and successfulEnsure any changes landed within our practices are done so empathetically, and expectations are set at the earliest opportunityCollaborate with peers to continually feedback and improve the roll out processesLiaise with and shape strong working relationships with third party partners

ResponsibilitiesMust be able to travel across Canada when required with overnight stays for multiple days based on pandemic restrictions being liftedMain and first point of contact for the practice throughout the implementation processLiaison between the practice and other internal departments and third party suppliersEnsure data migrations are timely and accurateMain point of contact for practice staff for all implementation tasks and liaison between the practice and other departments / third parties where necessaryReporting any potential issues to the Lead Implementation ManagerPost implementation review and feedbackFirst point of contact during final rollout processes prior to and during system go liveMaintain and update all implementation documentation for each implementationManage go live issues, raise tickets and handover to internal or third party support if necessary.

DutiesInitial planning and preparation including discussing each implementation with relevant team members.Hold remote initial meeting with key practice staffCoordinate and collect initial data extract for test migrationCreate implementation schedule and liaise with 3rd party around data migration requirementsFollow implementation approach documentData validation on test extractLiaise with 3rd party around hardware installationOngoing communication with practice around implementation planPre Implementation tasks including collecting and manipulating import documents into the required formatOn site attendance at practice for some implementation go live daysIf not on site, be first point of contact for all issues on day of go liveAttend remote post implementation meeting with practice staffBackground, Experience and QualificationsSoftware implementation experienceExcellent communication skills, with the ability to tune style and approach to create great relationships with a diverse range of personalitiesExperience in a customer facing roleProject Management accreditation would be beneficial.

Proficient in Microsoft Office / O365 (especially Excel)Experience in auditing data qualityManagement of third party suppliersExcellent organizational and time management skillsComfortable working in a pet friendly environmentOur Ideal Candidate possesses the following Cultural Competencies :

We are Relationship Focused!In every interaction with the hospitals, we build and maintain personal connections and trust.

All relationships matter regardless of different levels, functions, cultures or geography.We Collaborate!Different perspectives are encouraged as we look for the best way to do things.

We collaborate with the hospitals and one another to ensure that all work is in the best interest of the hospital and takes into account the unique needs of each location.

We are externally focused on our hospitals rather than only internally focused on our processes.We Speak the Truth!We are honest and transparent.

We can question or challenge without fear of negative repercussions. We support one another and take responsibility for ourselves.

We are Humble!We’re all in this together. There is no room for ego or hierarchy mentality here. We are unpretentious and approachable.

We support and appreciate one another. We regularly seek feedback without defensiveness. We reflect on our activities and the impact we have on others.

We Take Care of the Rest!We view everything we do through the lens of the hospitals. We seek to understand first. Every decision we make is based on impact to patient care, client service, and hospitals teams.

We do what’s best for the hospitals not just Home Office.