Workforce IT Operations Manager

Your NewpanyJoin a leading organizationmitted to operational excellence and innovation. We pride ourselves on creating efficient processes that drive productivity and deliver exceptional value across multiple business units, including MET, Field, Supply Chain, and Contact Centre.Your New RoleAs the Manager, Workforce Strategy & Analytics, you will play a pivotal role in shaping the future of workforce planning and productivity. You will:

• Ensure labour models are accurate and up to date.
• Provide vision and strategy to automate reporting and evolve labour models.
• Drive performance and value initiatives across the organization.
• Lead talent development and build a high-performing team.
• Integrate labour models across multiple teams and functions.
• Manage labour studies throughout the year and track productivity metrics.
• Lead strategic projects, including developing a productivity-based labour model in collaboration with industrial engineers.
• Develop a labour model roadmap and team growth strategy.
• Manage 3–4 direct reports and provide direction to a team of labour engineers.

What You’ll Need to Succeed

• Technical Skills: Proficiency in Power BI, Tableau, SQL, and Python.
• Leadership Experience: Proven ability to lead and develop labour engineers.
• Project Management: Skilled in managing large-scale projects withpeting priorities.
• Analytical Expertise: Strong ability to interpret data and drive actionable insights.
• Industry Background: Experience in energy, medical, manufacturing, or retail sectors.
• Soft Skills: Exceptional time management and strategic thinking.

What You’ll Get in Return

• Opportunity to lead impactful projects and shape organizational strategy.
• Collaborative work environment with growth potential.
• Interview process: 2 rounds, with a case study in the final round (both in-person).