Bilingual Customer Service Representative

Bilingual Customer Service Representative – Markham, ON

Base pay range : CA$28.00 / hr – CA$31.00 / hr

Contact : heather.oldenziel@adecco.ca

Job is a 1‑year temporary hire with potential extension.

Working hours : Monday to Friday, 8 : 30am – 5pm (no evenings or weekends). Hybrid model : 2 days remote, 3 days in‑office.

Responsibilities

• Respond to varied volumes of incoming calls in a professional and diligent manner, in both English and French.
• Answer questions, inquiries and deal with problems / issues in a positive and time‑sensitive way.
• Process customer orders in an order entry system; assist customers in walking through online order steps / processes where applicable.
• Respond to email inquiries, chat and orders in both English and French.
• Build and maintain customer relationships to ensure continued business partnerships, retention and growth.
• Clientele includes business professionals, consumers and retailers.
• This is NOT a SALES position.

Qualifications

Additional Information

Client offers hybrid work model, positive work culture, free parking or near a YRT stop, hourly pay rate of $28‑31 / hr + vacation pay and options of benefits after 600 hours and more.

If interested, respond immediately as client is eager to find a talented Bilingual Customer Service Representative to join their team.

Seniority Level

Associate

Employment type

Temporary

Job function

Customer Service (Pharmaceutical Manufacturing and Medical Equipment Manufacturing)

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