Student, Application Support (Fall 2024)

About the Role

The Business Applications group is looking for a student full-time for the Fall 2024 coop term. The student’s primary responsibilities will be focused on supporting various business applications to resolve incidents, service requests or problems.

This Co-op opportunity will let the student learn best practices in an application support role, while developing skills in a fast-paced environment.

Key Responsibilities

• Provide support for the company’s business applications over the phone, in person, by email and / or by using a connection tool to remote to user’s computers;
• Follow documented procedures to resolve incidents and requests;
• Record and analyze service calls and follow-up on them until problems are resolved using the incident management tool;
• Ensure security processing for access to business applications;
• Periodic queue management role with follow-ups on application registers and alerts;
• Document and maintain support operation procedures for policy control of the company.

Knowledge & Skills Required

• Currently enrolled in an accredited post-secondary program;
• Completed first year university or college studies in Computer Science or Programming;
• Strong planning, prioritizing and time management skills - must be able to undertake and manage multiple tasks at the same time and work under deadlines and operational pressures;
• Action-oriented person who excels in an environment where the pace of work is determined by a multitude of tasks and who is able to work in a team and to perform his or her duties with limited supervision;
• Analytical skills and strong problem-solving skills;
• Excellent work ethic;
• Strong attention to detail;
• Excellent communication skills (verbal and written).

Note : Offices continue to be central to collaboration and Brookfield’s identity. This position requires the employee to be on-site for a minimum of 3 days to perform most effectively.

We will reassess the approach on a as needed basis.

Working here, you will enjoy :

We thrive on the challenge to be our best and progressive thinking to keep growing. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Our spaces are open, dynamic, and collaborative, giving you access to different businesses and teams. For your wellbeing, our building is equipped with a modern gym, bike storage, and healthy snacks and drinks.