Field Service Engineer

The Field Service Engineer is responsible for delivering exceptional technical support maintenance installation and customer training services for TOMRAs cutting-edge food sorting equipment. This role aims to ensure the seamless operation of TOMRAs solutions maximize equipment performance and enhance customer satisfaction.

Primary Job Functions

• Perform field service work at customer sites which includes installation commissioning testing integration optimization maintenance and repair ensuring full functionality according to machine specifications
• Perform all mechanical electrical electronic and optical tuning and setup
• Analyze evaluate and diagnose equipment; troubleshooting machine problems through to resolution
• Perform preventative maintenance including preseason service postseason service and enhancing ongoing performance of machines
• React in a prompt and professional manner to customer machine issues in the field. Where an easy fix is not possible ensure customer is well informed of the next steps and potential costs
• Address customer complaints and if necessary escalate to appropriate stakeholders
• Maintain close relationships and work collaboratively with engineering research & development sales customer solution delivery and other internal stakeholders for continuous improvement activities to advise on any potential sales opportunities and to successfully complete projects. Contribution and collaboration is vital whether its research and development site testing refurbishment refitting upgrades or new installs all projects require teamwork
• Act as the voice of the customer in the value chain to improve products systems and services by reporting on feedback and comments received in the field leadership research and development or sales
• Assist with training and development of new Field Service Engineers as requested.
• Instruct and train customers on operation of machine utilization and required maintenance of the systems
• Manage and control tools test equipment technical documentation and other assigned equipment.
• Embrace related assignments and responsibilities as required to contribute to the overall success of the team
• Promote a Safety First culture throughout the company our customers and our industry

Qualifications :

Required Skills / Abilities

Education

Work Environment

Experience

Physical Requirements

Travel

Driving

Additional Information :

Pay Band

For Canada applicants the anticipated hourly base pay range for this position is  $31.25 to $37.50 per hour . The actual salary offer will carefully consider a wide range of factors including your skills qualifications experience and location.

Why work for us :

Be part of a mission to transform how we all obtain use and reuse the planets resources to enable a world without waste. We love innovation a collaborative environment where idea sharing and thinking outside the box is encouraged.

What we offer :

You will have long-term career opportunities with a globally renowned company and the following :

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race color religion gender gender identity age national origin disability parental or pregnancy status marriage and civil partnership sexual orientation veteran status or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

All your information will be kept confidential according to EEO guidelines.

Remote Work : No

Employment Type : Full-time

Key Skills

MobileIron,Robotics,Field Service,Mechanical Knowledge,Sonography,IP Networking,Schematics,Mechanical Engineering,Medical Imaging,Human Resources,Programmable Logic Controllers,Troubleshooting

Experience : years

Vacancy : 1