Facility Manager III

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses.

Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Further information is available at

SUMMARY

The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and management contract.

KEY DUTIES & RESPONSIBILITIES

Safety, Security and Regulatory Ownership :

• Follow and apply all Health and Safety and Emergency Response, aligned with both BGIS and Client expectations to ensure safety of all employees and building occupants.
• Oversee compliance with all relevant safety regulations and standards.
• Liaise with Client Corporate Security and Health & Safety to assist with day-to-day requirements, minor security or Health & Safety projects with Facilities components.
• Create and update Standard Operating Procedures for critical FS activities (. water damage to premises, Business Continuity).

Leadership Development and Recognition

Supervise Team Members including directing activities, establishing goals and objectives, performance evaluation and communicating vision for facilities management;

supervise Concierge Team Leader and Concierge team member(s) etc.

Participate actively and encourage Team Member Recognition Program to provide recognition to BGIS Team Member for Great Work.

Work Order Management :

• Work in collaboration with Central Work Order Management Team to ensure all work is being coordinated and completed as outlined in the MSA.
• Monitor work order progress and ensure tasks are completed within established timelines.
• Prioritize and assign work orders based on urgency and impact on the facility.

Visibility in Sites and Inspection Management :

• Review national inspection reports from BGIS and coordinate corrective work in collaboration with BDC Facilities Services.
• Maintain a constant presence across the facility.
• Provide additional in-person support at the Head Office in Downtown Montreal Qc to monitor the conditions of the space, quality control, performance of concierge services and food services.
• Prioritize and orchestrate the resolution of issues identified during inspections.

Occupant Experience :

• Liaison with the Client on day-to-day facility management activities.
• Elevate the overall occupant experience by creating a welcoming and productive environment.
• Foster open lines of communication with occupants to address their needs and concerns promptly.
• Implement initiatives to enhance occupant satisfaction, comfort, and well-being.
• Promote a culture of collaboration and positivity within the facility.
• Assist in coordination of food services, client satisfaction follow-ups, and coordination of equipment repairs.

Proactive Communication and Escalation :

• Maintain clear and proactive communication channels with all stakeholders.
• Ensure proactive escalation processes for addressing facility-related challenges.
• Provide timely updates on issue resolutions.
• Foster transparency and open dialogue to facilitate effective decision-making.

Project Management :

Assist with minor and major corporate projects, decommissioning of business centers, and sublease management.

KNOWLEDGE & SKILLS REQUIRED

• Five to ten years’ experience in a property / facility management environment
• Community college diploma or equivalent training (., RPA, FMA, CET)
• Excellent people management skills
• Self-starter, willing to learn, able to work independently.
• Excellent business management / development skills
• Excellent at planning and organizing.
• Knowledge of building standards and requirements
• Strong analytical and problem-solving skills.
• Superior communication and facilitation skills required to advise and influence client.
• Strong computer skills
• Strong customer focus
• Ability to multitask and meet strict deadlines under pressure.
• In-person presence, minimum of 2-3 days / week
• Bilingual (French / English)

Licenses and / or Professional Accreditation

• Certified Facility Manager through International Facility Management Association (IFMA)
• Certified Property Manager through Institute of Real Estate Management
• Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
• Real Property Administrator through Building Owners and Managers Institute (BOMI)

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization.

We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds.

We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!