Application Specialist - Epic

Unit Summary

Health Information Technology Services (HITS) is a service based business unit delivering healthcare IT solutions to Hamilton Health Sciences and various healthcare partners. The HITS team uses technical expertise to offer practical, sustainable and high quality solutions to the Hospital, support HHS in achieving our vision of Best Care for All.

Position Summary

The Application Specialist (EPIC) is responsible for the administration of EPIC including configuration and administration of the software system in support of end user, design and develop custom software solutions using a wide variety of development tools and database technologies, ensuring that appropriate standards, education, processes, systems and structures are applied. Application Specialists impact all clinical and non-clinical processes across HHS and its partners.

Using their expertise, the Application specialist (EPIC) provides consultation services for Departments, vendors and projects.

Reporting to one of the Manager, Applications, Epic Applications Specialist will learn and support HHS’s Epic Applications, analyze and troubleshoot problems, and optimize Application use and improve business processes. Epic Certification within 4 months of hire is required or proof of active certification with CEE’s is required to maintain position.

Schedule Work Hours

Monday to Friday, days

This role is temporary until December 2026.

Qualifications

Successful completion of either a University Degree or College Diploma in a Computer Science or a Health-related discipline.

Demonstrated knowledge of hospital information systems or hospital operational experience

Demonstrated planning, analytical and interpretative skills

Demonstrated ability to manage multiple tasks with minimal supervision, exceptional attention to detail and perform consistent work product validation.

Demonstrated ability to work independently as well as part of a team and strong commitment to the client. Maintain a professional attitude in demanding situations

Demonstrated expertise with Microsoft products, including Outlook, Word, PowerPoint, Excel, Project, Visio, Access, Eclipse and other tools as necessary

Demonstrated ability to utilize initiative, vision, independent thinking and creative problem-solving abilities to implement project plans and issue resolution

Demonstrated proficiency in time management, ability to work effectively under time pressure to meet deadlines, balance work priorities and resolve problems in a timely manner

Demonstrated ability to relate and work with employees at all levels of organizations, including the most senior levels within the healthcare field

Demonstrated ability to effectively execute project plans with stringent timelines

Demonstrated understanding of the data interrelationships and dependencies among the various health information systems e.g. decision support systems, electronic health records, order entry, etc.

Strong working knowledge of clinical systems and administrative departments, operations and core clinical / process workflows would be an asset

Demonstrated commitment to continuing education, professional development and life-long learning

Possess and demonstrate emotional intelligence

Possess a working knowledge of software applications and modules and a commitment to learning the processes, basic building blocks and intricacies of each application

Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.

To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website. This job posting is for an existing vacancy.

Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact Human Resources at 905-521-2100, Ext. 46947 for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.

This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note : the circumstances around an employee's exit will be considered prior to an offer of employment. Proficiency in both Official Languages, French and English, is considered an asset.