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Customer Service Representative

Customer Service Representative

AllrediHamilton, ON, CA
30+ days ago
Job type
  • Full-time
Job description

As the industry-leading manufacturer and distributor of abrasive blasting equipment and supplies, our Hamilton Inside Sales team is critical to our overall business strategy, fueling Allredi's growth across North America. Our double-digit growth and internal promotion rate mean we are constantly looking to add top performers to our team. We are looking for a dedicated and enthusiastic Customer Service Representative to join our growing team. The ideal candidate will be the first point of contact for our customers, providing top-notch service by addressing inquiries, resolving issues, and ensuring a positive experience with our products or services. This role requires excellent communication skills, patience, and the ability to problem-solve in a fast-paced environment. Work is day-shift with some evenings and weekends required to meet business goals. Comprehensive, generous benefits provided along with 3 weeks of paid-time-off annually! This is new role.

Respond to incoming phone calls, and customer emails to process orders efficiently

Promote and maintain good customer relationships

Acknowledge and resolve customer complaints

Ensure customer satisfaction and provide professional customer support

Perform orders, refunds, and exchanges

Monitor incoming product to provide accurate ETAs to customers

Support the Sales Team with quote follow-up and proactively share customer information

Gain an understanding of our products and how they are best utilized through continued development training

Assist Warehouse Team to dispatch shipments by interfacing with our logistics providers

Partner with Sales Team to resolve customer issues

Adhere to all Company policies and procedures

Comply with all Health & Safety related policies, procedures, and safe work practices

Other duties as assigned

High school diploma or equivalent

Minimum two (2) years of customer service experience in a B2B environment

Strong computer skills

Experience with Sage and Salesforce an asset

High attention to detail

Excellent communication skills (written and verbal)

Able to work independently and as part of a team

Excellent problem-solving skills

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Customer Service Representative • Hamilton, ON, CA