As the industry-leading manufacturer and distributor of abrasive blasting equipment and supplies, our Hamilton Inside Sales team is critical to our overall business strategy, fueling Allredi's growth across North America. Our double-digit growth and internal promotion rate mean we are constantly looking to add top performers to our team. We are looking for a dedicated and enthusiastic Customer Service Representative to join our growing team. The ideal candidate will be the first point of contact for our customers, providing top-notch service by addressing inquiries, resolving issues, and ensuring a positive experience with our products or services. This role requires excellent communication skills, patience, and the ability to problem-solve in a fast-paced environment. Work is day-shift with some evenings and weekends required to meet business goals. Comprehensive, generous benefits provided along with 3 weeks of paid-time-off annually! This is new role.
Respond to incoming phone calls, and customer emails to process orders efficiently
Promote and maintain good customer relationships
Acknowledge and resolve customer complaints
Ensure customer satisfaction and provide professional customer support
Perform orders, refunds, and exchanges
Monitor incoming product to provide accurate ETAs to customers
Support the Sales Team with quote follow-up and proactively share customer information
Gain an understanding of our products and how they are best utilized through continued development training
Assist Warehouse Team to dispatch shipments by interfacing with our logistics providers
Partner with Sales Team to resolve customer issues
Adhere to all Company policies and procedures
Comply with all Health & Safety related policies, procedures, and safe work practices
Other duties as assigned
High school diploma or equivalent
Minimum two (2) years of customer service experience in a B2B environment
Strong computer skills
Experience with Sage and Salesforce an asset
High attention to detail
Excellent communication skills (written and verbal)
Able to work independently and as part of a team
Excellent problem-solving skills
Customer Service Representative • Hamilton, ON, CA