- POSITION PURPOSE Reporting to the Supervisor Housing Programs, is responsible for providing client services to applicants, participants and landlords in rent subsidy and home repair programs, including providing program information;
- reviewing applications to ensure completeness of documentation; preparing eligibility assessments for review; preparing benefit assessments for eligible households;
ensuring accurate data tracking and records maintenance; and maintaining databases and preparing summary and statistical reports.
MAJOR RESPONSIBILITIES
- Provides applicants and clients with program information such as eligibility criteria, application and documentation requirements, on-going program participation obligations, etc.
- Assists clients with completion of program applications or up-date to forms, reviewing information provided for completeness and follow-up as required.
- Prepares benefit assessments for eligible households and notifies the supervisor if concerns / misrepresentation is suspected.
- Supports the internal review process by tracking requests and assessing requests for completeness; requests supplementary information from the client and / or original decision maker as needed.
- Receives and arranges for return of housing provider files; prepares file documentation for review.
- Prepares program agreements for execution with clients and / or landlords.
- Tracks availability of client subsidy allocations and prepares client subsidy / benefit calculations.
- Responds to enquiries from clients / public for requests for information.
- Performs other duties as assigned, in accordance with Branch and Department objectives.
QUALIFICATIONS
- Successful completion of a Post-Secondary Diploma in Business Administration, Social Sciences or related field or approved equivalent combination of education and experience.
- Knowledge of basic accounting principles and practices to process accounts payable and balance rental payments.
- Knowledge of relevant legislation and program policies such as such as Residential Tenancies Act, the Housing Services Act, and Regional program instructions.
- Comprehensive knowledge of general office procedures including records management.
- Knowledge and demonstrated ability in corporate core competencies including customer focus, communication, collaboration and personal ownership.
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