user support technician
- Education :
- Expérience :
Education
- College / CEGEP
- or equivalent experience
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision
1 to 2 people
Work conditions and physical capabilities
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent written communication
- Initiative
- Organized
- Team player
Experience
- 1 year to less than 2 years
- Durée de l'emploi : Permanent
- Langue de travail : Anglais
- Heures de travail : 30 hours per week
user support technician
Provide business systems, network and Internet support to users in response to identified difficulties. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in re...
Application Support Analyst / Full-Time
We work hard, play harder, embrace authenticity, and always support one another to achieve our goals. User Support and Incident Management. Provide first and second level support for end users addressing ERP related issues and inquiries. Log, track and prioritize support requests using our ticketing...
Trade Support Analyst II - Promotion
Trade Support Analyst II – Promotion. Trade Support Analyst II – Promotion,. Assist TDC in validation for Audit claims or support to collect invalid amounts. Period close support as required – month end and year end reporting. ...
Senior PeopleSoft Support Analyst
As a result of this expansion, Spyre is looking for Senior PeopleSoft support analysts to deliver effective support and update services to those clients. Spyre has evolved a unique support organization, and has recently expanded our client support base by 3 new Public Sector Clients. Spyre Solutions...
IT Support Specialist
Strong initiative and ability to manage multiple projects by prioritizing and planning work activities using time efficiently. Strong initiative and ability to manage multiple projects by prioritizing and planning work activities using time efficiently. The IT Support Specialist provides technical s...
IT Support Specialist
Step into a role that values innovation and commitment to quality, providing you with the opportunity to significantly impact our company's internal culture and workforce satisfaction. We are in search of a high-energy and skilled IT Support Specialist to join the IT team of a well-established famil...
(Remote) Support Analyst
Are you ready to dive into the dynamic world of Support Analysis? Here at Cayenta; a division of Harris, support calls are an exciting puzzle, typically falling into one of three thrilling categories: Application issues, Environment and Database issues, and IT/Communications issues. As a Support Ana...
Desktop Support Analyst
The Desktop Support Analyst will also be the main point of contact for employees who are experiencing computer issues. Evaluate applications and software patches for desktop applications to see if they will solve desktop issues. Proven ability to offer high level desktop support. Experience a fulfil...
I&IT Field Support Services Technician (Term role up to 12 months)
The Metrolinx I&IT Field Support Services team is seeking Field Support Services Technicians to manage, and support information technology based intelligent transportation systems and services. Operates and maintains equipment and tools safely and in a clean and serviceable condition and keeps logs ...
Desktop Support Technician
As the Desktop Support Technician in Montreal, QC Airport, you will be responsible for dealing with technical issues escalated from the helpdesk function and working with end user to troubleshoot hardware, software, and connectivity problems along with supporting the business on project-based requir...