Senior Technical Account Manager

Are you an experienced leader passionate about leveraging AI to drive change within an organization? Do you excel in collaborating with cross-functional teams to strategically embed AI capabilities across various business functions? IBM’s AI Center of Excellence (CoE) stands at the forefront of innovation, leveraging the latest advancements in Generative AI to drive internal transformation.

• Join us in the pursuit of not just solving business challenges across IBM Infrastructure, but reshaping the landscape for our employees through creative AI solutions. Immersing ourselves in the technology we deliver to our clients, we're not just adapting to change; we're driving it.
• Join us in redefining how AI enhances productivity, improves workflows, and delivers value across IBM Infrastructure.

The AI Center of Excellence is seeking a skilled Senior Technical Account Manager to join our team. In this strategic role, you will guide the overall direction and execution of AI-driven solutions from initial concept through scaling. Your leadership will play a crucial role in aligning teams and driving innovation with AI.

Your role and responsibilities

While you won’t execute every task alone, you will own the outcomes and be accountable for ensuring successful execution in collaboration with cross-functional teams.

Client Advocacy

Drive Requirements

User-Centred Design

Ensure on-Time Delivery & Execution

Own Outcomes

Required education

Bachelor's Degree

Required technical and professional expertise

Preferred technical and professional experience

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Must have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.

Job Title

Senior Technical Account Manager

Job ID

75740

City / Township / Village

Markham

State / Province

Canada

Country

Work arrangement

Onsite

Area of work

Infrastructure & Technology

Employment type

Regular

Contract type

Regular

Position type

Professional

No Travel

Company

Shift

General (daytime)

Is this role a commissionable / sales incentive based position?

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