Talent.com
Care Experience Coordinator
Care Experience CoordinatorBloom Care Solutions • Vaughan, ON, CA
Care Experience Coordinator

Care Experience Coordinator

Bloom Care Solutions • Vaughan, ON, CA
30+ days ago
Job type
  • Full-time
Job description

JOIN  one of the Canada's Top Growing Companies - we can't wait to welcome you aboard!

Work with the fastest growing Home Health Care Technology Company in Canada and allow us to show you how to rediscover your passion for making a difference in the lives of others.  Our platform presents the opportunity to grow, while promoting a great culture and rewards for your hard work and dedication.

Qualifications

The following are the principal qualifications for this position :

  • 1 year experience working as a Care Coordinator for Government contracts (preferred)
  • Excels at Customer Service and ensuring a positive and quality customer experience
  • Ability to multi-task in a faced paced environment
  • Super positive attitude with other people, staff, customers, patients, families and care teams
  • Ready to work hard to excel and win, while implementing / executing leading innovative ideas

Major Duties

  • Coordination of Community Care + File Management
  • Coordinate Care for families & loved ones with our stellar roster of Community Care Professionals
  • Communicate constantly with Field Staff and patients / families to ensure a quality customer experience
  • Utilize the most advanced, cutting edge scheduling technology in the Home Health Care Industry
  • Meet with the Home Care Manager daily to set priorities, update on progress and suggest alternatives to stay on schedule.
  • Weekly discussions with Division Manager to set priorities, update on progress and suggest alternatives to stay on track
  • Handle and assess client service needs in consultation with Home Support Supervisor; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client needs (such as pets, smoking etc.) and the qualifications, skills, and abilities of field staff.
  • Promote consistency of caregiver assignments and coordination of services.

  • Monitor and assist with HPG and ETMS for new referrals and ongoing care assignments and / or reporting sent by the government.
  • Report and collaborate with other Case managers, funder or government programs as required.
  • Set clients schedule in the system.
  • Complete data entry and maintain accurate / current scheduling information.

  • Make phone calls and create tasks in systems for scheduling of field staff
  • Assist with the supervision, recruitment, and orientation of Field employees as requested(Assist with ID badges, starter kits, and document retrieval for office / accounting)
  • Monitor and document all calls from field staff in a timely manner and as appropriate.
  • Assist with training and mentoring of new staff as required.
  • Follow-up with clients within 24 hrs of the first shift to ensure client and PSW staff compatibility
  • Handle and document all client and PSW concerns in a timely manner and as appropriate, notify supervisor : maintain appropriate documentation.
  • Maintain confidentiality of client, PSW, and corporate information and discuss only with appropriate Bloom staff.
  • Monitoring of technology platform to ensure Care Pro's are on time, at their locations, and are actively and correctly utilizing their applications.
  • Provide prompt and courteous response to all customer inquiries and requirements and prepare required documentation
  • Training / Development

  • Create and update procedures on tasks relating to the duties of this position as requested.
  • Enforce and adhere to the codes of the company's Mission, Code of Conduct and policies both to their letter and intent
  • Perform other duties, as required.
  • Identify your own strengths and weaknesses and request assistance in developing these areas.
  • In compliance with Bill 190 (October 28, 2024), Bloom Care Solutions confirms that this posting represents an existing vacancy within our organization.

    Bloom Care Solutions is an Equal Opportunity Employer.

    In accordance with AODA (Accessibility for Ontarians with Disabilities Act, 2005), Bloom Care Solutions will provide accommodations throughout the recruitment and selection process to applicants with disabilities.

    If you require disability-related accommodations, please inform the Human Resources staff.

    We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status.

    We are committed to providing a diverse and inclusive workplace

    Create a job alert for this search

    Care Coordinator • Vaughan, ON, CA

    Similar jobs
    Intake Coordinator

    Intake Coordinator

    VPI Employment Services • mississauga, on, ca
    Full-time
    VPI is a Service Provider for Employment Ontario, which is funded by the Ontario Government to support jobseekers and employers. VPI has been delivering employment programs for more than 30 years.We...Show more
    Last updated: 14 days ago • Promoted
    Evening Care Team Scheduler & Coordinator

    Evening Care Team Scheduler & Coordinator

    CarePartners • Barrie
    Full-time
    A leading home health care provider in Barrie is looking for a Team Coordinator.This full-time evening position involves managing patient schedules and ensuring effective communication between care...Show more
    Last updated: 5 days ago • Promoted
    Personal Care Assistant

    Personal Care Assistant

    ComForCare Home Health Care - Halton • Mississauga, ON, Canada
    Full-time
    The Personal Care Assistant provides clients various personal care and homemaker companion services in accordance with an established plan of care so that they can remain in their residence.Provide...Show more
    Last updated: 30+ days ago • Promoted
    Key Account Coordinator – Health & Wellness

    Key Account Coordinator – Health & Wellness

    Peak Performance Products Inc. • Mississauga
    Full-time
    An established industry player in health and wellness is seeking a Key Account Coordinator to enhance their grocery accounts. This dynamic role involves managing key account orders, utilizing CRM sy...Show more
    Last updated: 5 days ago • Promoted
    Client Services Coordinator, Team Lead

    Client Services Coordinator, Team Lead

    Spectrum Health Care (SHC) • Mississauga
    Full-time
    Client Services Coordinator, Team Lead.Apply now and be part of a leading healthcare provider in the Greater Toronto Area. Your happiness and well-being are top priorities at Spectrum.We offer compe...Show more
    Last updated: 10 hours ago • Promoted • New!
    Project Coordinator – Technology & ERP Delivery (6 month contract) - Mississauga (Skymark)

    Project Coordinator – Technology & ERP Delivery (6 month contract) - Mississauga (Skymark)

    Avanti Software Inc. • Mississauga
    Full-time +1
    Project Coordinator – Technology & ERP Delivery (6 month contract) - Mississauga (Skymark).Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcar...Show more
    Last updated: 5 days ago • Promoted
    Capacity Operations Coordinator

    Capacity Operations Coordinator

    Vortex Freight • Mississauga, ON, Canada
    Full-time
    Capacity Operations Coordinator.Reports to : Director, Capacity.PL provider that delivers custom logistics solutions throughout North America. With a strong focus on service, innovation, and operatio...Show more
    Last updated: 15 days ago • Promoted
    Full Time | Product Care Specialist (Mobile Klinik) | Scarborough Town Centre

    Full Time | Product Care Specialist (Mobile Klinik) | Scarborough Town Centre

    Intello Technologies Inc. • Barrie
    Full-time
    Select how often (in days) to receive an alert : .Full Time | Product Care Specialist (Mobile Klinik) | Scarborough Town Centre. Location : Scarborough, ON, CA, M1P 4P5.What does it mean to join Mobile...Show more
    Last updated: 3 days ago • Promoted
    Senior Manager F P & A

    Senior Manager F P & A

    Vaco by Highspring • King City, ON, CA
    Temporary
    Our client is hiring a Manager F P & A for a 3-month contract.Partner with business leaders to provide financial insights, recommendations, and decision support. Lead budgeting, forecasting, and lon...Show more
    Last updated: 17 days ago • Promoted
    Resident Experience & Operations Coordinator

    Resident Experience & Operations Coordinator

    Greenwin Inc. • Mississauga
    Full-time
    A property management company is seeking a Site Administrator to provide administrative support and ensure efficient operations. Responsibilities include managing resident communications, maintainin...Show more
    Last updated: 4 days ago • Promoted
    Records Coordinator

    Records Coordinator

    Spectrum Health Care • Mississauga, ON, Canada
    Full-time +1
    Do you have experience in health records management and hold a Medical Office Administration or Health Information Management certificate? If yes, this may be an exciting opportunity for you! ...Show more
    Last updated: 30+ days ago • Promoted
    Diabetes Care Sales Coordinator — Mississauga

    Diabetes Care Sales Coordinator — Mississauga

    Abbott Laboratories • Mississauga
    Full-time
    A global healthcare company located in Mississauga is seeking a Sales Coordinator to support the sales team through various administrative tasks. Candidates should have a technical degree and 3 to 5...Show more
    Last updated: 5 days ago • Promoted
    1369 : Family Preservation Coordinator

    1369 : Family Preservation Coordinator

    Northwest Employment Works • Vaughan
    Full-time +1
    Optional Flexible schedule to support work-life balance.OMERS Pension plan available to all employees.Generous paid vacation time for Permanent employees. Paid time off at Christmas above paid vacat...Show more
    Last updated: 5 days ago • Promoted
    Store Operations & Customer Experience Coordinator

    Store Operations & Customer Experience Coordinator

    MARSHALLS • Mississauga
    Full-time
    A leading retail company in Mississauga is seeking a Retail Store Coordinator to lead and inspire a team, ensuring outstanding customer experiences. The ideal candidate will have 1-2 years of retail...Show more
    Last updated: 5 days ago • Promoted
    Treatment Coordinator - Barrie

    Treatment Coordinator - Barrie

    Dental Corp • Barrie
    Full-time +1
    Treatment Coordinator - Barrie page is loaded## Treatment Coordinator - Barrielocations : Barrie, Ontariotime type : Full timeposted on : Posted Todayjob requisition id : JR22145As part of Dent...Show more
    Last updated: 5 days ago • Promoted
    Client Service & Scheduling Coordinator

    Client Service & Scheduling Coordinator

    HearingLife Canada • Barrie
    Full-time
    A leading healthcare provider in Barrie is looking for a Client Service Administrator to enhance client interactions and support clinic operations. Key responsibilities include customer service, app...Show more
    Last updated: 5 days ago • Promoted
    Resident Experience Manager

    Resident Experience Manager

    Chartwell Retirement Residences • Mississauga
    Full-time
    The Resident Experience Manager is responsible for developing and implementing meaningful programs and services to meet the social, physical, intellectual, emotional, vocational and spiritual needs...Show more
    Last updated: 4 days ago • Promoted
    Client Experience Coordinator in Mississauga Flagship Clinic

    Client Experience Coordinator in Mississauga Flagship Clinic

    Align Custom Fit • Mississauga, ON, Canada
    Full-time
    Align is a wellness-focused, podiatric movement clinic, nestled in South Mississauga's King Forrest community, and has been voted Reader's Choice Best Footcare Clinic for 11 years in a row....Show more
    Last updated: 30+ days ago • Promoted