Medical Customer Support Specialist
Permanent, Mile-End, Montreal
45-50k per year + Full time + Great Benefits!
Schedule : Tuesday Saturday 11 : 30 AM 08 : 00 PM
Sunday Thursday 11 : 30 AM 08 : 00 PM
Monday Friday 3 : 00 PM 11 : 30 PM
Our client is a healthcare startup supported by venture capital dedicated to making high-quality primary care accessible to people worldwide.
Founded by leading physicians, engineers, and designers, our medical services and innovative technology have revolutionized the way individuals access and experience healthcare.
Responsibilities :
- Customer centric and personalized solutions oriented (provide solutions for customer concerns / questions)
- Must be able to help customers with navigating their app and website, have an empathetic approach, assist customers with customer billing, insurance compliance and insurance procedure claims
Qualifications :
- At least 1-year experience working in customer service, medical industry (preferred)
- Previous experience living in the US or using US healthcare systems (preferred)
- Excellent communication skills (verbal and written skills)
- Experience with Macbook and apple desktop products
- Ability to adapt to a fast-paced environment and learn quickly
- Excellent customer service and problem-solving skills
- Excellent typing skills (fast and efficient)
Spécialiste du soutien à la clientèle médicale
Permanent, Mile-End, Montréal
45-50k par année + Temps plein + Excellents avantages sociaux !
Horaire : Mardi Samedi 11h30 20h00
Jeudi Samedi 11h30 20h00
Notre client est une entreprise dans le domaine de la santé, soutenue par du capital de risque, qui se consacre à rendre les soins primaires de haute qualité accessibles aux gens dans le monde entier.
Fondée par des médecins, des ingénieurs et des designers de premier plan, nos services médicaux et notre technologie innovante ont révolutionné la façon dont les individus accèdent aux soins de santé et les vivent.
Responsabilités :
- Orienté vers l’expériences client, offrir un service personnalisé à chaque client.
- Doit être en mesure d’aider les clients avec la navigation de notre application et de notre site web / portail ainsi que répondre et aider avec des questions concernant la facturation, les procédures d’assurance et plus.
Qualifications :
- Au moins un an d’expérience dans le service à la clientèle, dans l’industrie médicale (de préférence)
- Expérience de la vie aux Etats-Unis ou de l’utilisation des systèmes de santé américains (de préférence)
- Excellentes aptitudes à la communication (orale et écrite)
- Expérience avec les produits Macbook et apple desktop
- Capacité à s’adapter à un environnement en constante évolution et à apprendre rapidement.
- Excellentes compétences en matière de service à la clientèle et de résolution de problèmes
- Excellentes compétences en dactylographie (rapides et efficaces)
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