Process Excellence Specialist II

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Responsibilities

• Operate as a product and process expert in business areas & pillars
• Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to drive product investments
• Monitor the effectiveness of key product work streams and make recommendations for improvement
• Hold Operations and Product accountable to key KPI’s, ensuring any missed metrics are addressed with a comprehensive mitigation plan
• Work with product and engineering partners to enhance their knowledge of the current customer experiences and existing opportunities
• Maintain and utilize complex dashboards for performance insights
• Attend Weekly / Monthly / Quarterly governance meetings with Product, Operations and Analytics
• Manage the development and implementation process of the company’s products and services
• Act as primary escalation point for Product and Engineering Leads and manage / coordinate the resolution of technical issues
• Plan, perform and implement process improvement initiatives utilizing Lean Six Sigma methodologies
• Organize, lead and facilitate cross-functional project teams
• Diagram, evaluate and maintain operational processes
• Design and conduct technical user acceptance testing providing feedback and guidance to product partners to improve process performance and product quality
• Responsibilities may be extended to include other areas of program management and process design; the successful candidate will need to skill‑up to have a working knowledge of these areas

Qualifications

Compensation

Base Pay Grade : F

Equity Grade : 2

Base pay range per year : $71,000 – $91,000

Employees new to Affim typically come in at the start of the pay range.

Visa sponsorship is not available for this position.

Benefits

EEO & Diversity

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affim will consider for employment qualified applicants with arrest and conviction records.

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Job Details

Seniority level : Associate

Employment type : Full-time

Job function : Management and Manufacturing

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