Job Description
Bilingual Technical / Help Desk Analyst
Location : Scarborough, ON - Hybrid
Contract Length : 12 months with possibility for extension.
We at Raise are hiring a Bilingual Technical / Help Desk Analyst for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand.
We’re hiring right now; if you’re interested, apply below for your chance to join a great place to work.
Summary :
The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
The successful candidate will have the opportunity to work hybrid where they are only asked out come in 2x a month. Team provides wide range of support and opportunity for growth.
Responsibilities :
- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level
- Troubleshooting customer concerns over inbound phone calls
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Must Haves :
- Fluent English / French- Mandatory (no exceptions, bilingual and fluency in both required) -
- 1-2 Years Customer Service Experience
- 1-3 years of browser troubleshooting practices
- Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.
Nice to Have
- Previous Help Desk or Contact Center experience
- Technical Help Desk Experience
Soft Skills :
- Strong Verbal and written communication skills,
- problem solving skills,
- customer service
- empathy, finesse and interpersonal skills.
- High ability to work independently and manage one’s time.
Education :
- College / University in related field preferred but not required
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