guest services agent - hotel
- Durée de l'emploi : Permanent
- Langue de travail : Anglais
- Heures de travail : 40 hours per week
- Education :
- Expérience :
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Work setting
- Hospitality industry
- Hotel, motel, resort
- Relocation costs not covered by employer
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients / guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
Computer and technology knowledge
- Word processing software
- Database software
- Central reservation system (CRS)
- Spreadsheet
- Internet
Security and safety
Criminal record check
Transportation / travel information
- Own transportation
- Own vehicle
- Valid driver's licence
- Public transportation is available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
Screening questions
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
Experience
1 year to less than 2 years
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Financial benefits
- Group insurance benefits
- Life insurance
Other benefits
- Free parking available
- Other benefits
- Team building opportunities
- Parking available
- Travel insurance
guest services agent - hotel
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