Case Manager

Introduction

The Office of the Public Guardian and Trustee of Manitoba (PGT) is a provincial government Special Operating Agency that manages the affairs of Manitobans who are unable to do so themselves and have no one else willing, able or appropriate to act on their behalf.

As it relates to the Case Manager position, the PGT is appointed, as a last resort, to perform the role of trustee and / or guardian for individuals who are assessed to be incompetent and require assistance managing their affairs.

In the case of adults who are unable to manage their affairs, the decision to appoint the PGT is made by others under legislation such as The Mental Health Act, The Adults Living with an Intellectual Disability Act, or by the Court of King’s Bench.

Once appointed, the PGT is obligated to act on behalf and in the interests of the PGT’s adult clients.

Conditions of Employment :

• Must be legally entitled to work in Canada
• Must provide and maintain a satisfactory Criminal Records Check (including Vulnerable Sector Search).
• Must provide and maintain a satisfactory Child Abuse Registry Check and Adult Abuse Registry Check.

Qualifications : Essential :

• Professional experience working with people who have a mental illness, dementia or vulnerable people living with a mental disability as well as their service providers.
• Experience interpreting and applying policies, procedures and / or legislation.
• Excellent organizational and time management skills with the ability to effectively manage a high volume of work and competing demands.
• Excellent interpersonal skills with the ability to interact with a variety of stakeholders such as other government departments, a variety of professionals and the general public.
• Ability to work independently.
• Ability to work as part of a team.
• Excellent verbal communication skills with the ability to speak in a clear and concise manner.
• Excellent written communication skills including (but not limited to )report writing, letters, memos and emails.
• Excellent mathematical skills with experience preparing budgets and financial documents.
• Ability to maintain accuracy and attention to detail.
• Strong analytical and problem solving skills with the ability to make sound decisions.
• Professional integrity with sound moral and ethical principles.

Desired :

• Experience assisting clients with the management of their finances or property, including creating personal financial plans and / or budgets.
• Supervisory experience including providing direction and performance management.
• Professional experience with Case Management.

Duties : The Case Manager (CM) falls under the Adult Services Section of the PGT. The CM manages a full and complex caseload of client files where the PGT has been appointed under The Mental Health Act or under The Adults Living with an Intellectual Disability Act, to manage the personal care and / or property of individuals who lack the capacity to do so themselves.

The CM is required to make complex decisions regarding a client’s personal care, including medical treatment decisions. The CM is also required to identify and manage a client’s property, which involves developing individualized client budgets (based on the particular client’s income and expenses), responding to funding requests and dealing with personal property and real property.

The CM works independently, in accordance with established policies, procedures and legislation. The CM must have very good time management skills to case manage the client volume and the competing demands of the position.