Associate Product Manager, HVAC

Who we are

Founded in 2010, Genuine Comfort is a leading distributor of Air Conditioners (AC) and Packaged Terminal Air Conditioners (PTAC) across Canada & Mid-North USA. We are dedicated to “Delivering Comfort Consistently” to hospitality, commercial, and multi‑family markets. We accomplish this through exceptional product availability, local warehousing, best‑in‑industry warranty and a dedication to on‑time error‑free delivery of room cooling products. Our impact is felt in hundreds of thousands of apartments and hotel rooms, with a visionary goal to surpass 60,000 units sold annually by 2030. Over the last four years, we have grown through strategic acquisitions of proven industry players, increased our product capacity and lineup, expanded our reach and distribution capabilities, have been featured multiple times in the Globe and Mail’s Canada’s fastest‑growing companies list and surpassed our 2023 vision 26 months ahead of schedule.

Who we need

Reporting to the Director of Product, we are hiring an Associate Product Manager (APM). As our new APM, you will manage Vendor‑Led and Collaborative Product Developments, ensuring specifications, compliance standards, and timelines are met. By coordinating market research, facilitating prototype testing, and analysing after‑sales feedback, you will ensure products meet customer needs, adhere to industry regulations, and contribute to the company’s overall objectives. You will maintain quality control, assist with documentation and research to create a strong product‑market fit, and provide technical support across departments, including sales, marketing, operations, finance, and customer support.

Full‑time position, working on‑site in the Markham, Ontario office.

Who you are

You are a driven and adaptable product professional who thrives in fast‑paced, high‑growth environments. You take initiative, move projects forward confidently, and handle ambiguity with ease. Comfortable juggling multiple priorities, you combine analytical rigour with practical problem‑solving, turning research and data into actionable insights. Collaborative and communicative, you clearly share updates, elevate issues when necessary, and foster strong relationships with both internal teams and external vendors. You learn quickly, embrace challenges, and consistently pursue better ways to achieve results, making an impact across the full product lifecycle.

What’s in it for you

Meaningful impact. You will play a critical role across the full product lifecycle, from concept through after‑sales, ensuring products meet compliance, quality, and customer expectations. Your work will directly influence product‑market fit, customer satisfaction, and the success of the product portfolio.

Ownership and autonomy. This is a hands‑on role with real responsibility. You will own meaningful components of product development, compliance, and quality, with the autonomy to move work forward, make informed decisions, and see the tangible impact of your contributions in the market.

Technical depth and broad exposure. You will work closely with every major department while building deep, practical knowledge of HVAC products, compliance standards, and real‑world performance. By working directly with physical units, vendors, and after‑sales data, you will gain end‑to‑end exposure to how products are developed, launched, supported, and improved.

Career growth. This role is ideal for someone eager to grow into a senior product position. You will gain hands‑on experience with compliance, prototype testing, market research, and cross‑functional collaboration, building a strong foundation for long‑term growth in product management.

What you will do :

• Product development. You will manage Vendor‑Led (VPD) and Collaborative Product Developments (CPD) approved by the Director of Product, tracking vendor progress, validating prototypes, and capturing tasks in Monday.com (or an equivalent platform). You will take decisive action even when all information is not perfectly defined.
• Compliance. You will oversee product compliance and certifications (AHRI, Energy Star, ETL, UL, CSA), ensuring timely applications and accurate documentation. You will stay current on regulatory updates, including refrigerant transitions and safety codes, to ensure products meet all applicable standards.
• Product knowledge management. You will create and maintain all product‑related content, including spec sheets, manuals, submittals, high‑resolution product images, and exploded parts views. Product information will be maintained in QuickBooks in accordance with established standards. You will design and deliver product training presentations, update and maintain Guru cards, and provide technical support across departments, balancing accuracy with efficiency.
• After‑sales quality control. You will partner with Operations on product clear‑outs (sell / scrap decisions) and review damaged items for resolution. You will manage the After‑Sales QC process, performing root cause analysis on recurring or high‑impact issues, collaborating with vendors on corrective actions, and securing compensation for defective products. Issues will be handled calmly and escalated clearly when needed.
• Market research and analysis. You will research competitor products, pricing, features, and positioning, and conduct customer and market research through surveys, interviews, and secondary data. Insights will support Strategic Product Developments (SPD) and innovation opportunities, with research progressing independently even when inputs are unclear.
• Product testing and evaluation. You will perform hands‑on testing of prototype and production units (e.g., PTACs), including powering on units, testing displays and thermostat integration, reviewing aesthetics and part fit, and conducting noise testing using handheld instruments. Findings will be documented clearly and escalated to vendors for resolution, with transparent reporting of issues or failures.
• Warranty support and coverage. You will be trained in warranty and support processes to provide coverage during the absence of the Warranty Lead. When required, you will handle warranty tickets independently, ensuring SLA standards are met and acting as a reliable point of coordination.

What you bring :

Compensation

At Genuine Comfort, we believe that compensation should be transparent, fair, and supportive of your experience and growth. Our salary ranges are designed to reflect the progression from learning the role to truly excelling. The range for this role is $80,000 - $90,000 per year plus bonus. We design our compensation to reflect each new hire’s skills, experience, and the complexity of the role, ensuring a fair and competitive salary.

We recognise that no two candidates bring the same background. If your experience aligns strongly with this role but your compensation expectations differ, we still encourage you to apply. We believe in transparency and welcome open discussions about compensation throughout the hiring process.

Why join

With a developed and cohesive leadership team and a robust entrepreneurial operating system, we are small but mighty, with the internal structure and processes to support our growth. Every action we take is focused on gaining traction every day, being held accountable to our objectives, and communicating openly so that we are all on the same page and in alignment with our vision. Our commitment to our people and our mission ensures that those who share our passion for growing are recognised and rewarded. This is a place where everyone is equipped with the support and the autonomy to make decisions and to learn from mistakes. Your contributions will directly influence our journey, allowing you to move the needle, innovate to meet challenges and achieve our collective goals.

If your values align with ours, join us to elevate your C.O.O.L. factor :

Apply now.

If you have 70% of what we’re looking for, express your interest here. Please contact us at careers@genuinecomfort.com and let us know what accommodations or assistance we can provide you during the application process.

What you can expect from our interview process :

#J-18808-Ljbffr