Visitor Services Team Leader II

Visitor Services Team Leader II

Reference number : CAP23J

Selection process number : -CAP-MIN-ZA-22 Parks Canada - Mingan Field Unit

Havre-Saint-Pierre (Québec), Mingan Archipelago National Park Reserve of Canada (Québec)

PM-02

A seasonal position of 0.50 FTE (26 weeks) is to be filled, with the possibility of extension. Approximate period : April to the end of October.

$67, to $72, (*added to the salary some isolated post allowances.)

For further information on the organization, please visit

Closing date : 18 December - 23 : 59, Pacific Time

Who can apply : Persons employed or residing within a kilometers radius of Havre-St-Pierre who have a legal status to work in Canada.

Please indicate in your application the reason for which you are entitled to work in Canada : Canadian citizenship, permanent resident status or work permit.

Important messages

Duties

Plans, organizes, schedules, supervises and delivers visitor services operations to provide visitors of the park with opportunities to discover, appreciate, learn about and enjoy the place and its natural and / or cultural resources and understand their significance to Canada.

Work environment

Parks Canada is a federal government agency responsible for the protection and presentation of Canadas outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Mingan Archipelago National Park Reserve :

Do you dream of open spaces, fresh air and of escaping from everyday life in a spectacular location? Come to the Mingan Archipelago! Discover the islands from Longue-Pointe-de-Mingan to Aguanish.

Admire what nature has best to offer : spectacular scenery where the sparkling Gulf of Saint-Laurent, fragile rock formations, a rich avian diversity and exceptional vegetation come together.

Surrender yourself to the enchantment of the grandiose landscapes of this unusual space. Come create your unforgettable moments in the heart of the Mingan Islands!

The Parks Canada team working at the National Park Reserve of the Archipelago Mingan includes 20 employees nearly 50 people in the summer.

The fieldwork, exclusively on islands, requires travel which is provided by Parks Canada boat operators. Departures are from the marina of Havre-Saint-Pierre or Mingan.

Intent of the process

A seasonal position of 0.50 FTE (26 weeks) is to be filled, with the possibility of extension.

This process may be used to create a list of qualified candidates to staff similar positions with various tenures within the Mingan Field Unit.

Positions to be filled : 1

Information you must provide

Your résumé.

A covering letter "Applicants must clearly demonstrate in their cover letter how they meet the Education and Experience criteria listed in the Statement of Qualifications (see below).

Applicants must list both of these factors in their cover letter, and then write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples.

Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities.

Resumes will be used as a secondary source to validate the experience described in the cover letter. Failure to clearly demonstrate in your cover letter how you meet the Education and Experience factors found on the Statement of Qualifications (see below), may result in the rejection of your application.

Normally, applicants will not be solicited for incomplete or possible missing information."

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION :

Post-secondary degree in a field related to the position OR an acceptable combination* of education, training and experience relevant to the position.

Acceptable combination of education, training and experience :

Two years of post-secondary education; AND

A minimum of two years of work experience in the fields of education, natural or cultural heritage development, activity facilitation, natural sciences or recreation and tourism.

EXPERIENCE :

Experience in planning and / or providing services to the public in the field of tourism.

Experience in supervising and / or mentoring work teams.

Experience in evaluating and maintaining quality of services

ASSET :

Experience in giving instructions and / or training.

Experience working at the Parks Canada Agency.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB / BBB)

KNOWLEDGE :

General knowledge of the natural and cultural heritage of Mingan Archipelago National Park Reserve.

Basic knowledge of working with various computer systems.

ABILITIES :

Client Focus Providing service excellence to internal and / or external client.

Managing Resources Manages resources (time, financial, human, physical and information) to achieve planned goals.

Writing and interactive Communication Listening to others and communicating articulately, fostering open communication, and good writing.

Adaptability Ability to adapt to work effectively in ambiguous or changing situations and with diverse people and groups.

Problem Solving Identifying problems and the solutions to them.

ASSET :

Creativity and Innovation - Generating viable, new approaches and solutions

PERSONAL QUALITIES :

Exercises sound judgment.

Personally connects with people.

Takes responsibility.

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS :

The position requires the incumbent to :

Deal with the stress of meeting the varied and unpredictable demands and requirements of visitors.

Supervise a team of up to 12 people in various locations.

Be required to work shifts and / or weekends and holidays, as required.

Be required to wear the Parks Canada uniform as per the Parks Canada dress policy.

Be required to work and / or travel in a variety of terrains, weather conditions, remote locations and by various means of transportation.

Be required to stand and walk for long periods of time (e.g., walks on nature trails).

Be required to work in various locations.

Conditions of employment

Obtain and maintain reliability status.

Have a valid class 5 driver's licence.

A pre-employment medical examination is required as per the Isolated Posts Policy (in some remote areas).

Able to get to work by one's own means.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve.

We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.