Client Care Representative

Think insurance is boring? Think again. We’ve reimagined what an office should be. Our office space
already kicks ass, but we still added a few perks:

• Ping-pong (for exercise)
• Massage chairs (the super-deluxe good ones)

JOB DESCRIPTION
Your knowledge and experience in personal lines insurance combined with your dedication to top
notch customer service are the keys to success in the role of Client Care Representative. This callcenter
based role is fast-paced and responsible for assisting our personal lines clients by servicing
their needs including policy changes, claims reporting and advocacy, reviewing existing renewals,
file reviews, cross-selling products and working closely with the sales team.

QUALIFICATIONS

• 1 to 2 years of related experience in the insurance industry with a strong working knowledge of personal lines products;
• Call-center experience would be considered an asset;
• Alberta Level 1 General Insurance License Required

COMPETENCIES

• High degree of professionalism and integrity;
• Committed to excellence in customer service and builds strong relationships with clients;
• Skilled user of the Microsoft Office Suite of products, familiar with insurance
• customer relationship software, and fast, accurate typing skills;
• Demonstrated accountability and reliability in the quality and timeliness of work;
• Flexible and adaptable with proven problem-solving skills;
• Works well within a team and independently;
• Critical thinker with attention to details.