Position Details
What You Will Do:
Prepare forms and correspondence on claims files, including but not limited to, letters to Members, Third party reports and consent forms on Police report requests.
Process payments on claim files, such as payments for appraisal fees, glass claim invoices and police report fees.
Support the Total Loss team by preparing and sending Proof of loss documents to facilitate claim settlements.
Request official reports to aid in claims investigation such as police reports and fire incident reports.
Dispatch PD Claim files to legal representatives, as and when requested.
Process, sort and distribute incoming correspondence appropriately
Make outbound calls to Members to obtain the First notice of Loss on New Claims reported after-hours or online.
Subject to Business demands, answer inbound calls and efficiently route the callers to the appropriate department.
Who You Are
3 years administrative experience in a similar role
Excellent communication skills both written and oral
Superior customer service and interpersonal skills
Ability to multitask in a fast paced environment
#LI-Hybrid
Claims Assistant • Thornhill, ON, CA
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