POSITION SUMMARY
Each of our supervisors plays an integral role in leading staff within the Premium Service Department and for providing exceptional service to our fans and guests. With a positive energetic and enthusiastic approach, supervisors will build, coach and motivate high performing teams with a focus on excellence, passion and commitment to quality product and service. This is an hourly, events-based position.
A typical shift includes :
- Lead your respective teams and provide ongoing coaching and recognition to team members to ensure excellent hospitality is provided and the fan experience is exceptional
- Contribute to building a high performance team by actively partnering with all staff of Rogers Arena
- Other duties as required
REQUIRED EXPERIENCE AND QUALIFICATIONS :
Must be able to work weeknights, weekends, and holidays with varied start times based on the needs of the event and with this being an event based businessMust have a passion & commitment to work all Vancouver Canucks home gamesMust have a leading passion for the hospitality business and a desire to continuously learn and grow in the hospitality industryMust be able to safely lift up to 35 lbsMust be able to stand during scheduled shift, and withstand repetitive walking, reaching, and bending for long periods of timeAbility to communicate effectively and professionally in both written and oral formatMust possess a demonstrated background in fine dining and Supervisory / Management skills :Able to lead and be part of a teamMaintain and develop standards and coach for improved performanceAble to maintain a calm demeanor and react appropriately and effectively to situations as they arise with minimal supervisionAble to make decisions independently with minimal supervisionComfortable working in a fast-paced environment while keeping composure and leading a team of staff as well as maintaining a first-in-class food and beverage experienceDemonstrate excellent on-the-spot problem solving skills, including the ability to independently handle service recovery situations to a fan’s satisfactionBasic computer skills with functional knowledge of Microsoft Excel and WordWine knowledge is an assetCompletion of Serving it Right certificateIf you are a Non-Canadian resident, you must hold a valid work permit that expires no earlier than June 2026Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.
This position will remain open until filled.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications