Manager, HRIS Operations

Job Description

Reporting to the Sr. Director, HR Technology and Employee Experience, the Manager, HRIS (Workday) Operations is responsible for leading the day-to-day management of HRIS configuration planning, delivery, and Workday release management. This includes prioritizing and refining backlog items, scheduling and tracking progress on change requests and defect fixes, and ensuring all work is planned, resourced, and delivered according to established timelines.

This role requires close coordination with Labour Relations, Business HR, Payroll, and the Employee Service Centre (ESC) to ensure all configuration projects, changes, and fixes meet requirements and are executed to the highest standard of accuracy.

This role will be based in Markham, Ontario. Extendicare offers a hybrid working environment.

Responsibilities

• Initiate and manage project plans for configuration changes, enhancements, and defect resolutions, including setting milestones and deliverables aligned with business priorities.
• Prepare and maintain detailed configuration documentation for each change and fix, ensuring traceability and compliance with internal standards.
• Use metrics and performance data to monitor progress on backlog items and project delivery.
• Coordinate configuration testing (unit, regression, and UAT) before production deployment.
• Own the Workday release calendar – working closely with the Director, HR Systems and Optimization and coordinating with IT, finance and other dependent systems, ensuring all planning, testing, and change management and communication activities are completed on time.
• Partner with key stakeholders on impact assessments for upcoming releases.
• Lead regular sessions to evaluate, prioritize, and clarify tasks, changes, and defect fixes.
• Collaborate with stakeholders to define acceptance criteria and ensure backlog items are ready for development.
• Develop and maintain a project schedule for all backlog items, including change requests and defect fixes, assigning resources and tracking completion.
• Monitor progress on backlog items, updating status and escalating blockers as needed to ensure timely delivery.
• Manage change request intake process, partnering with key business stakeholders to prioritize enhancements and proposed changes based on business value and alignment to strategy and objectives.
• Maintain a collaborative, “we succeed together” approach, fostering collective ownership of outcomes.
• Provide regular progress updates to all stakeholders, including detailed status reports on backlog items, changes, and defect resolutions.
• Document all decisions, requirements, and implementation details to ensure transparency and accountability.
• Take ownership of issues, managing them through to full resolution—even when they span multiple teams or systems.
• Proactively identify and implement process improvements related to backlog management, change delivery, and defect resolution.
• Introduce new processes and tools to improve the accuracy and efficiency of configuration deployments.
• Solicit feedback from stakeholders to drive continuous improvement and foster a culture of continuous improvement through periodic audits of configuration and permissions.

Qualifications

Benefits

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