Customer Service Agent

Area(s) of interest: Advisory services, Call centres

Location(s): Montreal, Sherbrooke

As a Customer Service Agent in our call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service.

Your role

1. Answer client calls
2. Listen to clients' needs and offer personalized solutions
3. Help clients use our banking applications
4. Advise and offer transaction or credit solutions
5. Refer clients with specialized needs to your colleagues
6. Collaborate and share knowledge with your colleagues

The Client Contact Centres are located in Montreal (open Monday to Sunday from 6:00 a.m. to midnight) and Sherbrooke (open Monday to Friday from 8:00 a.m. to 10:00 p.m., and Saturday and Sunday from 9:00 a.m. to 5:00 p.m.). Your work schedule is variable, and you’ll be informed of your schedule three weeks in advance.

Your team

We offer a stimulating and inclusive work environment, surrounded by experts, trainers, and managers who will help and guide you. You’ll work with colleagues in an environment that fosters learning and growth.

Learning and development

You will begin with an eight to nine-week on-the-job training, focusing on helping clients over the phone, supported by a remote trainer. Many career development options are available, including promotion, internal mobility, and a reimbursed training program to support your growth.

Prerequisites

• High school diploma
• Customer service experience
• Promote the values of partnership, empowerment, and agility
• Eagerness to develop your skills

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Languages

Reason: You will need to serve clients who speak a language other than French regularly.

Skills

Communication, Diversity & Inclusion, Emotional Intelligence, Multitasking, Stress Management, Teamwork, Accountability, Client-focused, Empathy, Initiative, Learning Agility, Resiliency, Results-oriented

In addition to competitive compensation, upon hiring you’ll be eligible for a range of flexible benefits, including health and wellness programs, employee share ownership, family assistance, banking services, community involvement opportunities, and a virtual sleep clinic.

Our work environments and collaboration tools foster a positive employee experience, with regular feedback and communication.

We're putting people first

We are a bank on a human scale, committed to making a positive impact on people's lives. Our values of partnership, agility, and empowerment, along with our inclusivity, define us. We offer a barrier-free workplace accessible to all. If you require accommodation, please let us know during your initial conversations. We welcome all candidates! What can you bring to our team? Come live your ambitions with us!

Why work at the National Bank?

Supportive environment for your career growth

Many opportunities exist for progression, including training, mentorship, internal career days, and discussion forums with leaders.

Inclusive and diverse environment

We celebrate each person’s unique qualities and welcome all candidates. What can you bring to our team?

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