Job Description
Job Description
About Futurpreneur
Futurpreneur is a national non-profit organization that empowers diverse entrepreneurs, ages 18-39 to start, buy and grow their businesses in Canada, by providing loans with mentorship and resources.
Founded in 1996, we have helped more than 20,000 young entrepreneurs launch over 15,600 businesses, promoting entrepreneurship among Canadian youth as a critical pillar for strengthening the economy while generating employment opportunities, and fostering a sustainable future.
Futurpreneur is a founding member of the G20 Young Entrepreneurs’ Alliance , the Canadian founding member of Youth Business International and the Canadian host of Global Entrepreneurship Week (GEW) .
Our Purpose (why we exist) : To drive inclusive Canadian prosperity by fostering the success of young entrepreneurs
Our Mission (what we do every day to achieve our purpose) : To empower diverse entrepreneurs ages 18-39 by providing loans with mentorship and resources to help them start and buy successful businesses that contribute to sustainable and inclusive economic prosperity, in their communities and across Canada.
Our Values (how we work – our core principles & commitments) : We are mission-driven, collegial & collaborative, diverse & inclusive, and accountable & transparent.
Here’s the opportunity : Client Relationship Manager, Indigenous Entrepreneurs
As a Client Relationship Manager, Indigenous Entrepreneurs, you will play an integral role in the continued growth of the organization’s overall success. You will primarily, but not exclusively, work with Indigenous entrepreneurs, and assist them with creating and developing successful applications for all Futurpreneur programs and services, while maintaining an exceptional level of client satisfaction and ensuring regional targets are met and / or surpassed. You will work collaboratively with Indigenous Financial Institution (IFI) members of the National Aboriginal Capital Corporation Association (NACCA) network, other partners and Futurpreneur’s Indigenous Entrepreneur Startup Program Business Development team.
This existing role is a full-time, permanent role based preferably based in Vancouver, BC, Calgary, AB or Toronto, ON but can be based anywhere in Canada. The incumbent will work on a hybrid work model, requiring a minimum of 2 days in-office per week.
What you will do :
Coaching Entrepreneurs
- Provide coaching to primarily Indigenous entrepreneurs on key elements of a business plan including realistic cash flow projections, marketing initiatives, legal or insurance requirements, competitor analysis, SWOT, as well as an understanding of personal credit
- Support entrepreneurs via phone, on-line webinars / meetings, email and in person, in alignment with the Indigenous Entrepreneur Startup Program Business Development team.
- Offer guidance to entrepreneurs with our online business resources and business plan writer
Screening of Entrepreneur Applications
Conduct a summary review of the application including business plan and cash flow to determine eligibility for programs and fundingCommunicate potential issues surrounding the eligibility (including business plan, industry, timing, etc)Conduct analysis of credit report to determine if entrepreneur qualifies for financing from Futurpreneur Canada and / or co-funding partnerDetermine funding limits, communicate credit issues and refer to credit improvement supports to entrepreneur to improve their financial literacyProgram Application - Consultation with Entrepreneurs
Review application including business plan and cash flow to determine business viability and help the entrepreneur update the application to meet the standards of Futurpreneur CanadaEvaluate submissions and provide feedback and coaching necessary to build viable business plans and cash-flows that meet Futurpreneur application requirements for the Indigenous Entrepreneur Startup ProgramCompile and evaluate all additional documentation required to submit a complete application to National AdjudicationSummarize pertinent information not found in the submission that will affect adjudication reviewsEvaluate workflow based on quality and quality of applicants and predict likely disbursement months or datesProgram Application - Consultation with Partners
Answer application related questions as neededReview Partner submitted applications to determine viability using Business Risk Predictor and by known Futurpreneur requirementsAssist Partner in helping applicants understand what is expected from an application submission, including documents and timelinesProvide support to the business development team in training partners on program details and the submission of quality applicationsSummarize pertinent information not found in the submission that will affect adjudication’s reviewsSubmit completed application to National AdjudicationProgram Application - Conditions
Prepare and communicate program acceptance and outstanding conditions necessary for disbursementCollect and evaluate required conditional documentsEnsure that mentor matching requests are sent to the mentoring associate’s teamCommunicate the online mentoring orientation session to be completed by the entrepreneurPrepare, sign and submit loan agreements, promissory note and other required legal documentsCommunicate with compliance to ensure the loan is disbursedProgram Application - Internal Relations and Compliance
Work directly with adjudication, entrepreneur-in-residence and loans teams to ensure entrepreneur applications are within eligibility requirementsConsult with business development team on strategies to increase mentor and entrepreneur interestOther duties as assignedRequirements
What you will bring :
Relevant experience may include education with a focus on Business Administration / Finance or equivalent hands-on career experience2-3 years of experience in a client support / client relations, Indigenous financial / economic or banking roleStrong customer service experience with a desire to support the customerA demonstrated track record in meeting sales targetsStrong network and sense of purpose, entrepreneurial mentalityLived experience working with Indigenous Entrepreneurs and community organizationsDemonstrated knowledge and understanding of the challenges faced by young Indigenous entrepreneurs and Indigenous-led and Indigenous-focused community organizationsClear and confident communicator, skilled at engaging and connecting with diverse audiences.Collaborative and adaptable team player, bringing a proactive, solutions-focused mindset.Strong organizational skills, able to balance multiple priorities effectively in a dynamic hybrid work environment.Demonstrate curiosity and a growth mindset, embracing and championing change.Bilingualism in French & English (spoken & written) is an assetAlignment with Futurpreneur’s values and commitment to the mission / purpose of the organizationBe a role model for Futurpreneur’s organizational culture by creating a positive impact at every touchpoint with peopleHOW TO APPLY :
Qualified candidates are invited to submit their resume and cover letter by Monday, February 2, 2026 . This opportunity is open to both internal and external candidates, and applications may be considered until the role is filled.
Note : Futurpreneur only uses AI to assist in the initial assessment of applications, and all applications are still reviewed by a member of the recruitment team.
Benefits
What we offer :
At Futurpreneur, we offer a comprehensive Total Rewards package designed to support your well-being, professional growth, and work-life balance.
Our package includes a fair base salary, discretionary bonus, extensive health and dental benefits, and a supportive, flexible work environment.
We embrace a hybrid work model with flexible hours, a work-from-abroad policy, and generous time off—including paid vacation, personal days, summer hours and a end of December office closure.
We are dedicated to ensuring fair, competitive, and transparent compensation. Salaries are regularly reviewed and benchmarked to uphold internal equity and reflect our values. The starting salary for this role is $66,000 per annum and is set at this amount.
To prioritize health and wellness, we provide comprehensive health and dental coverage, a health spending account, mental wellness support, and a RRSP matching program. We also invest in learning and development through a learning allowance, a coaching program, and access to an e-learning platform.
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