Service Technician - PythonX Robotic Plasma Cutting Systems

Service Technician - PythonX Robotic Plasma Cutting Systems

Location : Hamilton

Employment Status : Hourly Full-Time

Function : Customer Experience

Job Responsibilities

Business Unit Overview The PythonX team at Lincoln Electric delivers automated robotic plasma cutting solutions for the structural steel fabrication industry. Our Service department provides mission-critical technical support to end-user customers, including warranty service, maintenance contracts, troubleshooting, and rapid issue resolution—ensuring minimal downtime and maximum operational continuity.

Key Responsibilities

• Deliver global technical support for PythonX systems via phone, email, and remote tools during standard business hours; provide on-site commissioning, training, troubleshooting, calibration, and production validation as required.
• Diagnose and resolve complex issues across electrical, mechanical, pneumatic, and robotic systems using multimeters, schematics, and diagnostic tools.
• Build and maintain strong relationships with customers, internal teams, and stakeholders at all levels through clear, professional communication.
• Prioritize mission-critical uptime —treating every interaction with consistency, urgency, and professionalism.
• Actively participate in team meetings, cross-departmental collaboration, and continuous improvement initiatives to enhance service quality and profitability.
• Champion Environmental, Health & Safety (EHS) standards, ensuring compliance in all field and shop activities.
• Complete additional projects and duties as assigned by the Service Manager in a timely, ethical, and discreet manner.

Job Requirements

Preferred Experience