Service Writer

Job Description

Job Description

Reporting to the Service Manager, the Service Writer is a confident, energetic, CUSTOMER FOCUSED member of the Service department.

• Greet and WELCOME customers.
• Open Repair orders with accurate and thorough information, including the details of the vehicle concerns, to assist with proper diagnosis.
• Verify open warranty recalls or campaigns available for the customer.
• Confirm Warranty eligibility and process the warranty claims.
• Work with Service Foreman and technicians to maintain clear communication with the customer and ensure that their concerns are addressed quickly.
• Maintain this communication with the customers throughout the repair process, including, the customer’s approval of the repair, an estimate of the cost and an expected time of completion.
• Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders
• Identify possible upcoming Preventative Maintenance services with customers and schedule for them.
• Maintain an organized work space and adhere to all company policies and procedures.
• Other administrative duties as assigned by the Service Manager or Foreman.

Required Experience / skill set

Job Types : Full-time, Permanent

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