Residential and Employee Housing Manager

Job Description

Reporting to the Director of Talent & Culture the Residential and Employee Housing Manager will oversee day-to-day property management for 60 units of employee housing within our hotel complex and in three buildings located in the Town of Banff with approximately 70 rental units in Banff, which include employee and non-employee tenants.

Key responsibilities include tenant communication, leasing, property maintenance, and ensuring compliance with regulations.

• Manage property maintenance and repairs, including hiring and oversight of contractors and timely tenant response.
• Maintain budgets for maintenance and repairs; manage rental income and expenses, P&L responsibility.
• Responsible for financial management; managing the P&L, forecast and budget for external and internal leasing.
• Approve vendor invoices, verify services, and confirm insurance validity.
• Handle leasing : negotiate agreements, approve applications, and enforce lease terms.
• Conduct property inspections to maintain safety, cleanliness, and appearance.
• Create and oversee a preventative Maintenance action plan.
• Maintain relationships through property updates and tours with hotel leadership and ownership.
• Oversee compliance with Residential Tenancies Act and address legal issues as needed.
• Manage rent collection, security deposit statements, and tenant relations.
• Coordinate capital projects, renovations, and contractor scheduling.
• Other duties as assigned

Qualifications

• High school diploma (college degree preferred)
• Property management license (as required)
• Minimum 2 years of property management experience
• Proficient in Microsoft Office and property management software
• Strong communication skills
• Available for emergency on-call support
• Flexible schedule; reliable vehicle required
• Experience with RentManager software is an asset

Additional Information

Job Perks & Benefits :

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler

Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live.

Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age.

As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.