Tour Coordinator

About the Opportunity : This role is suitable for someone who enjoys being outside, meeting people and working with large crowds.

As well as being a friendly and personable presence on the ground for our guests & guides, we expect you to support the smooth operating and accurate reporting of our tours and therefore require candidates who are tech savvy and comfortable using their phones as a part of their daily tasks.

This role will be based in Niagara Falls, Canada. We are looking for coordinators with flexible availability.

Good to know :

• This job is 100% outdoors and on your feet. We run our tours rain or shine!
• This is a casual, seasonal position, which runs from April mid fall.
• Shift start times typically begin around 7 : 30am and can last anywhere from 1 3 hours per day.

About You : We are looking for a Tour Coordinator; a tech savvy, highly organized, self-starter. You will be the face of our company, ensuring an outstanding level of customer service and taking ownership of all issues to secure a smooth tour check in and tour departure.

This role will require a keen eye for detail and the propensity for dynamic and unique problem-solving.

Your responsibilities :

• Welcome guests and complete onsite guest check-in.
• Calmly manage large crowds of up to 150 people, while completing tasks in a short time frame.
• Be available to assist the Operations team with last-minute guide, ticket, or customer issues.
• Elevate customer experience by addressing or escalating questions and issues.
• Ensure records of the event, tickets used, customer no-shows and other variables are correct and accurately reported.

Your Skills :

• Naturally comfortable in front of large crowds.
• Excellent time management and organization skills while managing large, diverse groups of people.
• Ability to be calm and consistent under pressure and while multi-tasking in a high speed environment.
• Must be tech savvy and comfortable using technology as part of your main task.
• Wide knowledge of Niagara Falls, public transit, sites, and other tour products that we offer.
• Previous experience in the service industry, as well as the hospitality and tourism industry are an advantage.

About Walks : Walks is a leader in the tours and activities industry, founded in Rome, offering unique and memorable travel experiences across the globe.

We are an innovative, ambitious, and travel-loving team.