Technical Writer/Trainer

Job Description

We at Raise are hiring a Technical Writer / Trainer for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand.

Duties : Position Summary

To prepare Operations and Maintenance (O&M) manuals for company products, and prepare and present technical training courses.

To provide technical support to Customer Service when required.

Area of Responsibility : Technical Writing and Training

• Prepare Operation manuals, Maintenance manuals and User guides for products by researching technical documents, interviewing of technical resources and compiling data into a clear, easy to follow Manual
• Prepare product training materials, collate source information from design and development groups, incorporate internal and customer comments, circulate drafts for input and review and publish the training materials.
• Detail changes using company Quality Management System procedures
• Report Manual production through draft, review, approval and submittal cycle
• Liaise with the safety group and RAMs to ensure that all warnings and cautions listed in the hazard log are documented in the relevant training materials and manuals, as required
• Ensure that manuals describe safe practices for performing Preventive and Corrective maintenance procedures that may not necessarily be listed in the Hazard Log
• Prepare presentation and delivers technical training courses to customers. This includes research, compilation of data into training guides, training aids, and relevant audio / visual course material
• Provide general technical support to the Customer Service department and to customers when required
• Document operating procedures, troubleshooting strategies, preventive and corrective maintenance procedures for distributed systems
• Design, develop and deliver courses for classroom, instructor-led, virtual and e-learning formats
• Respond to Project Lead requests as required
• Provide Bottoms-Up Estimate (BUE) analysis / Estimate to Complete (ETC) review / Request for Quotation (RFQ) estimates to the Project team
• Attend Risk Review Meetings, update Month End Schedules and participate in key Design Review meetings with the Customer
• Support Bids and Proposals group inputs
• Evaluate and report on project Estimates to Complete (ETC) to provide clarity on cost exposures and future labour needs
• Perform Training Needs Analysis (TNA)
• Define the training Solution, based on TNA and Customer requirements. Gathers all necessary information, liaises with technical contributors as appropriate
• Work collaboratively with other training contributors to ensure content completeness and consistency
• Resolve issues and manage feedback loops with students and customers
• Manage the pertinent work processes to ensure on-time delivery with rigorous emphasis placed on continuous-improvement in productivity, cost-effectiveness, quality and customer satisfaction
• Provide support to assigned projects in all aspects of training and documentation. This includes defining resource requirements and outlining budgets as they relate to course and manual development
• Track assigned projects and provide / update regular reports on project status to Training Manager and key stakeholders
• Review hours / progress of percent complete for the Operations / Maintenance team per project to ensure they have enough hours and are not overrunning activities and advise Training Manager
• Conduct separate weekly / bi-weekly meetings with Training Manager to advise on issues with project deliverables schedule and hours
• Participate in project meetings, interfacing with Customer, Project Manager and planner / schedulers

Minimum Requirements :

• 3 to 5 years of relevant experience in preparing technical documentation and delivering technical training
• Technical training experience with complex systems and solutions
• Proven didactic skills, knowledge and teaching methods
• Strong professional writing skills
• Ability to explain and describe complex technical concepts to a varied audience
• Ability to analyze and interpret hardware / software / system specifications and documentation
• Excellent knowledge of railway industry and technology
• Experience with Interlocking systems
• Experience knowledge of Communications-Based Train Control (CBTC)
• Signaling Relay circuit analysis
• Flexibility to achieve training objectives
• Excellent command of written and spoken English
• Superior Customer service and presentation skills
• Strong organizational skills and highly detailed oriented

Preferred Qualifications

• Electrical Engineering degree or equivalent degree.
• Diploma in Electronics / Technology or equivalent railway industry experience.
• Certification in Adult Learning Principles and Project Management would be an asset.
• Project management experience is an asset.

Minimum Degree Required : Bachelor's Degree Certifications & Licenses :

• Certification in Adult Learning Principles and Project Management would be an asset Certifications, Language
30+ days ago