Retail General Manager

Join to apply for the Retail General Manager role at Staples Canada .

Seniority level : Mid‑Senior level

Employment type : Full‑time

Job function : Sales and Business Development

Industries : Retail

Responsibilities

• Drive operational and sales excellence—model and nurture a customer‑centred sales culture, oversee brand standards, implement continuous improvement initiatives.
• Lead by example; motivate and empower the team, execute day‑to‑day floor leadership duties, and make confident decisions.
• Develop and execute a strategic vision that promotes a customer‑first mentality throughout the store team.
• Achieve business and financial targets by monitoring budgets, analyzing reports and making informed decisions.
• Identify and pursue business development opportunities, partner with customers for B2B solutions, and drive sales conversion.
• Manage scheduling, coach and develop talent, recruit top talent, and nurture employee engagement in a development‑focused environment.
• Disseminate business communications, initiatives, and results, acting as a change leader to ensure transparency.
• Ensure compliance with Health & Safety, Asset Protection, Privacy, and company policies.

Qualifications

Benefits

About Staples Canada

We value transparency in our hiring processes. Artificial intelligence may be used in certain stages, but a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. We inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable and passionate individuals who love finding solutions.

We are building an inclusive and diverse team. Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

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