Regional Director

Overview

We are currently looking for someone to join our team in the role of Regional Director, Patient Care and Experience. This position will support our Northern Region.

Reporting to the Chief Operating Officer (COO), the Regional Director of Patient Care and Experience provides strategic and operational leadership and direction to a team of Directors and / or Operations Managers to maximize operational and patient / caregiver experience and outcomes. The Regional Director utilizes a business growth mindset, with a primary focus on patient experience and outcomes, to operationalize, optimize, and promote efficient, integrated, and patient-focused care delivery services. The Regional Director drives consistency of operational, clinical, and business best practices within the region, and works in collaboration with other peers and partners to establish, support, and spread standardization of operations across regions that promote consistently positive patient experience and outcomes, no matter where they reside

This position is based out of our North Bay and Barrie offices with the requirement to travel throughout Northern Ontario.

What We Offer

• Competitive compensation package and comprehensive health and dental benefits
• Employment perks such as Employee Assistance Program, Recognition Program and access to several Group Discount programs
• Rewarding and meaningful work in healthcare
• This position offers a competitive compensation range. The salary range is $145,000 to $150,000 , and placement within the range will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.

What The Role Involves

Attract, develop, and retain people that align with CarePartners’ core values; provide a safe, inclusive, supportive work environment with a high degree of accountability to patients, caregivers, and communities served

Participate in collective bargaining planning and or sessions as required

In collaboration with Finance and other Shared Services, formulate and develop budgets with financial objectives and plans, and works proactively to address opportunities and risks

Prioritize, plan, and implement initiatives that are in alignment with Quintuple Aim principles including optimization of patient experience and outcomes, staff experience, financial health and sustainability, health equity, and population health.

Identify regional and enterprise risks and works with relevant partners to mitigate

Regular work day requires travel throughout the service delivery area, occasional travel beyond regional area may be required

Responsible for the regional oversight of operational performance including but not limited to clinical performance, patient safety, staff experience, and compliance with contract and quality standards (e.g. Accreditation Canada) Collaborate with internal and external partners, including patients and caregivers, and frontline teams to identify opportunities for improvement in care delivery and operational processes.

Utilize data analytics, performance dashboards, and benchmarking to drive measurable improvements in outcomes, efficiency, and patient experience.

Ensure regional readiness for quality audits, accreditation, and regulatory reviews

In collaboration with the Quality and Analytics internal partners, mentor and develop local team capacity in quality improvement

Understand, communicate and maintain key performance indicators (KPIs) and regularly report outcomes to external funder(s) and CarePartners’ executive leadership

Promote a culture of safety and accountability, ensuring integration of evidence-based practices into clinical and operational workflows.

Partner with Quality and Data Analytics teams to enhance quality measurement and reporting tools.

Develop and implement operational plans that strengthen patient safety culture, reduce preventable harm, and align with organizational and system-level priorities.

Supports and participates in investigations and root cause analyses (RCA) of patient safety incidents, ensuring timely reporting, learning, and corrective action.

Ensure compliance with regional and provincial patient safety reporting requirements.

Collaborate with operational leaders to integrate safety practices into daily workflows and ensure adherence to safety standards, accreditation requirements, and quality frameworks.

Analyze and interpret safety data to identify trends, risks, and opportunities for improvement; present findings to leadership, committees, and governing bodies.

Support the development and implementation of education and training programs in patient safety and risk management for staff, physicians, and partners.

Work closely with quality improvement teams to ensure that patient safety initiatives are aligned with broader quality goals and population health objectives.

Serve as a key liaison with regulatory and accreditation bodies to ensure organizational compliance and readiness.

Promote a just culture that encourages open reporting, learning, and accountability.

In collaboration with CarePartners’ Occupational Health and Safety team, promote a safe and healthy work environment for staff in all day-to-day activities

What You Bring

CarePartners In Your Community

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Accessibility

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

Artificial Intelligence

CarePartners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness.

This job posting is available due to an existing vacancy.