IT Technician

Hello,

I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.

I work on two types of recruitment : temporary and permanent.

All our consultants are IT experts who speak your language and work in your environment. We cover IT, development, business intelligence and infrastructure.

We are looking for an experienced IT Technician to join a company in the industrial sector, located in Montreal (Anjou). This is a permanent, on-site position.

Responsibilities :

Provide first-level technical support to internal users for ERP, business applications, office automation and hardware.

Identify, diagnose and solve common problems related to software, networks and hardware.

Make minor adjustments to ERP parameters (permissions management, report configuration, system settings) and validate and test updates or new functionalities.

Work closely with internal teams and suppliers to ensure the smooth running of ERP modules.

Participate in continuous process improvement by proposing appropriate technical solutions.

Contribute to automation, business intelligence and artificial intelligence projects.

Maintain a technology watch to identify best practices and solutions corresponding to the company's needs.

Monitor and manage IT inventory.

Perform any other related tasks.

Requirements and qualifications :

Degree in computer science, systems administration or related field (DEC or equivalent experience).

2 to 5 years' experience in technical support and / or ERP administration.

Experience in an SME environment an asset.

Proficiency in IT technical support : Windows environments, Office 365 suite, access management, hardware and software troubleshooting.

ERP experience (ideally Microsoft Business Central or similar).

Basic knowledge of system and network administration (Active Directory, VPN, firewall, access management).

Knowledge of SQL and Power BI (asset).

Ability to test and validate applications prior to deployment.

Skills required :

Excellent analytical skills and problem-solving abilities.

Excellent communication skills and ability to explain technical information to users.

Ability to work independently while integrating effectively into a team.

Initiative, curiosity and willingness to learn.

Bilingualism (French and English, spoken and written) considered an asset.

• The use of English is required for this position for the following reasons :
• Communication with international customers : As some of our customers are based abroad, you will be required to communicate regularly with them in English, both orally and in writing.
• Working with English-speaking partners : You will be required to work with English-speaking suppliers and partners to monitor orders and manage contracts.
• Drafting documents in English : You will be responsible for drafting reports, proposals or contracts in English, for our international customers.