Part Time Service Desk Representative

Overview

Pathway Communications, a leader in Managed IT and Technical Service Desk solutions, is seeking highly competent and experienced Service Desk Representatives to join its growing team in Markham.

Our Service Desk Representatives consistently deliver high-quality, first-level technical support to end users via voice, email, chat and the use of remote access software. They meet all quality SLAs such as first-call resolution, handle time and documentation.

If you want a role which will equip you with the knowledge and skills to take on greater responsibilities and if you enjoy working in an engaging and rewarding work environment, contact us today.

Pathway offers industry-leading compensation and outstanding opportunities for growth and learning.

Scope of work

Technical support of equipment, systems and applications, such as :

• Microsoft desktop and server operating systems;
• Desktop applications; email and browsers; printers, fax, VPN clients;
• Site communication and connectivity equipment such as routers;

Pathway will provide extensive training on specialty equipment and applications.

Duties

Inbound technical support duties :

Requirements

Education and training

IT diploma or certification(s) or extensive hands-on technical call centre experience.

Knowledge, experience

Skills

Other

Salary :

How to apply

Apply with your resume, with details of relevant education and certifications.

The Pathway Group is an equal opportunity employer and is committed to providing equal treatment to all persons without discrimination on account of race, ancestry, place of origin, citizenship, creed, sex, sexual orientation, age, marital status, family status, disability, color or ethnic origin.

We thank all applicants for their interest and will contact those selected for an interview. We are not accepting calls from recruiters or recruitment firms. Usage of AI - Pathway does not use AI in the recruitment process.

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