As a central hub in the Metro Vancouver area, the City of New Westminster delivers a broad spectrum of urban services to over 92,000 residents. New Westminster is rich in history with a viable and thriving economy and has a population representative of the diversity of the region. The City is staffed by talented and dedicated employees who work together to achieve its strategic vision. We have earned a proud reputation for civic leadership, service delivery, and outstanding employee relations.
The City of New Westminster is looking for two outstanding candidates to join its growing Information Technology department in the role of Systems Administrator. This is a key role to support the City's Microsoft 365 and hybrid cloud systems, and to maintain and further develop the City's on-premise virtualization, server and storage environments. The successful candidates will be responsible for various aspects of the city’s systems infrastructure, including evaluating opportunities for improvements; designing and developing new solutions; conducting upgrades; engaging in projects; in addition to maintaining day-to-day operations of the Microsoft, cloud, systems infrastructure and security.
Objectives of the Role
- Maintain high levels of availability, security, and service delivery of the server, storage, Microsoft and cloud infrastructure
- Provide advice and expertise to support Microsoft 365 and cloud environments
- Ensure cyber security and privileged account management practices are implemented and followed
- Understand stakeholder needs and develop system solutions and refinements that efficiently deliver services on project initiatives
Duties and Responsibilities
Manage, deploy, configure, and maintain servers in virtualized and traditional environments, ensuring operational capability and performanceDevelop and implement strategies for high system availability, including backup and recovery, failover, load balancing, and redundancyHelp with the migration of servers and services to cloud computing, ensuring the security, reliability, and efficiency of IT servicesProvide advanced administration and support for the Active Directory infrastructure, including account management and network authenticationProvide technical leadership to solve complex problems and mentor junior IT staffRecommend, design, test, deploy, and manage all group policies for workstations and serversPerform capacity and performance management of enterprise applications, storage, and equipment, in anticipation of growthInnovate by creating complex scripts and in-house tools to support system monitoring, diagnostics, problem correction, software and patch deployment, and automation of routine tasksEnsure compliance of client accounts, permissions, and storage allocations, keeping security and privacy best practices in mindEnsure maintenance programs for, servers, storage, and enterprise infrastructure applicationsAdhere to change management procedures for system implementations and modificationsMaintains effective and collaborative working relationships with stakeholders, consultants, and usersParticipates in the City's ongoing cyber security program, including administration the City's cybersecurity awareness programDevelop and revise procedures, keep technical documentation up to date, and provide implementation support for infrastructure solutionsAssesses and analyzes technology project requirements to recommend and develop solutionsParticipate actively in backup testing, and continuous improvement of the IT infrastructureAble to work at non-standard hours to perform systems / network maintenance and participate in on-call support on a rotational basisPerforms other related duties as requiredKnowledge
Strong knowledge of Microsoft Windows Server administration, patch management and optimization, including Active Directory, DNS / DHCP, Group Policy Object design and related infrastructureIn-depth technical skills with Microsoft platforms, such as Exchange, IIS, Teams, M365, and Azure, including EntraIDExperience with cybersecurity fundamentals, next‑gen EDR / MDR platforms, modern cloud‑based email security systemsExperience with enterprise endpoint management systems (SCCM, Intune, Blackberry)Proven tier3‑level skills in the administration, maintenance and upgrading of virtualization solutions, including VMWare (vSphere, vCenter). Experience with other virtualization solutions (Hyper‑V) is an assetExperience with certificate infrastructure administration (e.g., PKI, SSL certs) for secure communication and authenticationDemonstrated hands‑on experience with enterprise high‑availability storage systems. Should be well versed with storage protocols and storage administration best practicesStrong diagnostic skills and experience with system monitoring toolsExperience in backup and recovery management. Experience with Cohesity is an assetExperience with Microsoft Remote Desktop Services and remote access solutionsFamiliarity with firewalls, VPN, routing and switchingWorking knowledge of scripting languages such as PowerShell, PowerCLIWorking knowledge of the Microsoft Office suite of applicationsStrong project organization and coordination skills, and ability to manage time and priorities effectivelyAbility to plan, analyze logically, solve problems, make critical decisions, and assess risksQualifications
Bachelor's degree in Computer Science (or 2‑year Diploma of Technology in Computer Science) supplemented by an Azure Administrator Associate or Azure Solutions Architect Expert certifications or equivalent6+ years of direct experience as a System Administrator in a complex network system environment supporting multiple sites and providing services to 700+ usersITIL foundation certification is an assetStrong interpersonal and communication skills to work professionally with staff and colleagues at all levelsTechnical versatility and commitment to a variety of IT projects, demonstrating adaptability and an interest in continuous learningPhysically able to lift up to 40lbs to install physical hardware as requiredAbility to obtain and pass a BC Police Information Check (PIC)What we offer :
Work‑life balance – 35 hour work week, including a hybrid of remote and in‑office days, vacation, and an optional compressed day off programHealth and wellness – comprehensive benefits, plus other wellness‑focused programs and benefitsRetirement benefits – including municipal pension plan (Defined Benefit Pension)Career development – ongoing learning, leadership development, and education development programInterested applicants are strongly encouraged to include cover letters with their applications as one document. If you enjoy learning and challenges, have outstanding skills, and want to take a leading role in the modernization of technology at the City of New Westminster, we welcome your application for this exciting role.
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