Technical Writer

The Team

The Technical Communications team is responsible for planning, managing, controlling, writing, and editing documentation for a variety of audiences. The material produced complies with a quality standard to effectively install and support our hardware and software products. There is great emphasis on organizational collaboration to ensure our customers are top priority.

The Role

Your experience as an intermediate - advanced level Technical Communicator and software skills are essential to your success in this role. You will work as part of a team, collaborating with internal stakeholders to ensure that Pason products and services are simple to use, concisely explained, and clearly marketed. Some of the projects include developing online help content, connection diagrams and training videos. Your day consists of independent and cooperative work within a Knowledge Base team that prides itself on excellence. The emphasis of this role is placed on the investigation to gather the information that is of value to the audience. This role has a wide scope of variety that presents opportunities for professional growth.

The ideal candidate for this position would have a strong technical writing background, however software skills is an asset.

Essential Duties and Responsibilities

• Interviewing, researching and gathering information to identify essential details.
• Writing, editing, and maintaining instructions for users of Pason’s proprietary hardware and software drilling industry solutions.
• Applying your CSS and HTML skills to create templates and content for the various delivery platforms throughout the organization.
• Using MS SharePoint workflows to manage and publish verified content.
• Monitoring and working with development teams to control and edit release notes, online help projects, UI text and dialog boxes.
• Establishing detailed processes to ensure existing content remains current, relevant, and useful.
• Using Jira ticketing system to organize deliverables and meet deadlines.
• Contributing to the creation and development of internal and external communication material, such as presentations and web pages.

Knowledge , Skills and Abilities

Qualifications

Hybrid Work Environment

This position allows the opportunity for an employee to work in a hybrid environment where a portion of their role is in the office and the other portion remote.

Perks & Benefits

Any offer of employment is conditional on the completion of positive and satisfactory background checks, which may include, proof that you are legally entitled to work in Canada, verification of educational background, a drug and alcohol test (for safety sensitive positions) and criminal background checks.

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