Technical Support Representative

Join to apply for the Technical Support Representative role at RFNOW

Location : Remote or Virden, MB

Employment Type : Full-time

What You’ll Do

• Respond to customer inquiries via phone, email, and chat about internet connectivity problems.
• Diagnose and troubleshoot a wide range of technical issues related to internet service, including network configuration, modem / router setup, and Wi‑Fi connectivity.
• Walk customers through step‑by‑step solutions to resolve their internet‑related problems.
• Configure and troubleshoot email clients and assist with email‑related issues.
• Perform remote diagnostics and repairs on customer equipment when possible.
• Send complex technical issues to our internal teams for backup.
• Maintain accurate records of customer interactions and technical solutions in our ticketing system.
• Stay up to date with the latest internet technologies and ISP services.
• Provide information about ISP products and services to customers.

What You Bring

Preferred Qualifications

Why Join RFNOW

If interested, please visit the careers page of our website at www.rfnow.com / careers

RFNOW Inc. is an equal‑opportunity employer. We welcome applications from people from all backgrounds and capabilities. Applicants are welcome to request necessary accommodations throughout our employment process.

RFNOW Inc. is a successful, dynamic organization with opportunities to grow and specialize in a number of areas within the field of technology and construction including broadband wireless communication, fibre optics, network architecture / maintenance, directional drilling, cable plowing, line locating, tower building, residential and commercial service connections, and heavy equipment operation and maintenance. Learn more at www.rfnow.com.

Additional Information

#J-18808-Ljbffr