Repair Planner - Aviva AutoCare Centre

Overview

Individually we are people, but together we are Solus Canada. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Backed by one of Canada’s leading insurance brands the Aviva AutoCare Centre, powered by Solus is an innovative new collision repair facility that is transforming the customer experience. We’re not just fixing vehicles – we're removing barriers and helping our customers get back to what matters most, faster and easier than ever before.

Why Join Us?

Be part of a visionary team challenging traditional ways of working

Work in a brand-new facility equipped with state-of-the-art tools and technology

Enjoy a healthier, more comfortable work environment with modern amenities

Help shape the autobody shop of the future

We are looking for a dedicated Repair Planner to be an integral part of the daily operations at our Aviva AutoCare Centre located in Mississauga .

In this role, you will be responsible for handling moderate to complex physical damage appraisals, assess damage and complete re-inspections for quality assurance while providing exceptional customer service. Act as a technical resource for Estimators. The Repair Planner understands the repair process in more detail and conducts deep dive assessments on the repair procedures.

Does this sound like an exciting challenge? Come be a part of this milestone as we embark on this ground-breaking journey together!

What You’ll Do

Examines damaged vehicles to determine extent of structural, body, mechanical or interior damage

Completes appraisals and determines proper repair methods and pricing

Monitors daily productivity of all assignments and corresponding records

Monitors progress and completion of vehicles in the shop ensuring proper repair and safety procedures are followed

Controls the method and cost of repairs to vehicles by using established industry regulatory practices and corporate guidelines

Completes Total Loss evaluations through market and Autosource search

Completes remote appraisals

Makes decisions that positively impact the site and the customer

Promotes Aviva AutoCare Centre values and goals

What You’ll Bring

Post-secondary education

Minimum 5 years auto estimating experience

Repair planning experience

Experience within the automotive repair industry

Excellent customer service skills combined with outstanding communication and conflict resolution skills

Strong knowledge of automotive / equipment preventative maintenance, refurbishment and repair practices and procedures

Demonstrates adaptability and openness to change with a proactive mindset in embracing new work practices and technologies

Proficiency using body shop management systems; knowledge of Body Shop Connect preferred

Excellent organizational, time management and interpersonal skills

Commitment to an environment of continuous improvement

Proven ability to manage multiple tasks effectively

Detail oriented with an emphasis on Quality control

Ability to take direction and perform well under pressure

Strong awareness of safety practices and procedures

What You’ll get

Competitive annual base salary that reflects your skills, experience, job-related knowledge and relevant qualifications

Medical and dental benefits

Eligibility for annual bonus – actual amount depends on your performance and Aviva AutoCare Centre

Various retirement savings options including participation in optional group RRSP

Competitive vacation package

We offer exceptional career development opportunities

We’ll support your professional development education

Uniforms will be provided based on your role

Clean and safe work environment, including on-site showers and break room

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted externally.

Aviva Canada / Aviva AutoCare Centre has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva AutoCare Centre.

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