- Work Term : Permanent
- Work Language : English
- Hours : 40 hours per week
- Education : Secondary (high) school graduation certificate
- Experience : 1 year to less than 2 years
Work setting
Office building
Tasks
- Greet people and direct them to contacts or service areas
- Provide basic information to clients and the public
- Obtain and process information required to provide customer service
- Operate switchboard or telephone system
- Order office supplies
- Record and relay information
- Schedule and confirm appointments
- Send invoices
- Maintain work records and logs
- Receive and issue payments
- Perform clerical duties, such as filing and sorting and distributing mail
- Answer telephone and relay telephone calls and messages
- Arrange teleconferences
- Calculate billing charges
- Monitor mobile radio or telephone
- Provide directory assistance
- Provide emergency services
- Relay service to persons with disabilities
- Perform data entry
- Provide customer service
- Perform basic bookkeeping tasks
- Address customers' complaints or concerns
- Serve food and beverages
- Set and clear tables in dining cars
- Receive and deliver items and messages for guests
- Provide, arrange for, or refer guests to valet parking services
- Provide information regarding features of rooms, service of hotel and points of interest
- Maintain luggage storage area
- Handle luggage for hotel guests
- Escort incoming guests to their rooms
- Convey travellers luggage by hand or hand truck
- Attend to baggage problems
- Attend to group arrivals and departures
- Assist passengers as required
- Arrange for ground transportation
- Assist clients / guests with special needs
- Set-up, install, reconfigure, relocate and dismantle temporary partitions and furnishings of rooms
- Assemble, rotate and disassemble window displays, showcases and signage according to floor plans or instructions
- Assist with installation of audiovisual equipment and help in resolving problems during use
- Perform minor repairs on installations and routine maintenance of audiovisual equipment
Computer and technology knowledge
- MS Office
- MS Excel
- MS PowerPoint
- MS Word
- MS Windows
Security and safety
Criminal record check
Work conditions and physical capabilities
- Ability to work independently
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Physically demanding
- Standing for extended periods
- Walking
- Large workload
Personal suitability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Ability to multitask
- Time management
- Maturity
- Initiative
- Client focus
Government programs
Recognized employer
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
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