Client Onboarding Analyst

Client Onboarding Analyst – Waste Logic Inc

We have 30+ years of experience in managing waste and recycling services for businesses throughout Canada. WLI has developed a strong working relationship with over 150 service providers in the solid waste and recycling industry. Waste Logic assists clients to help create their own plans for sustainability, through levers such as waste diversion, new innovations, or employee culture. Throughout our phased process, we provide clients with expertise, tools, and data driven analytics to improve their sustainability efforts.

Our Culture

Waste Logic is Great Place to Work Certified . At Waste Logic, we believe that creating a supportive, empowering, and collaborative environment isn’t just good for people; it’s good for business. Our people are the driving force behind everything we do, and this certification affirms that we’re on the right track when it comes to cultivating a culture where individuals feel valued, heard, and motivated to do their best work.

We are a team that is passionate about the work that we do and the clients we partner with. We consider our employees with their individual skills and talents to be integral to our business, which helps to foster our culture of innovation, accountability, and passion. Our employees have a voice and are directly involved in the success of our company. Waste Logic is an equal opportunity employer.

Position Summary

Reporting to the Director of Client Onboarding, the Client Onboarding Analyst plays a key role in ensuring new clients are successfully transitioned into Waste Logic following contract execution. This role is responsible for coordinating client communication, collecting and validating onboarding data, and supporting a structured handoff between Business Development, Account Management, and internal operational teams.

This position serves as a central coordination and quality‑control point during the onboarding phase. The Client Onboarding Analyst ensures that all required information is complete, accurate, and documented prior to service activation and account handoff. While client-facing, the role is primarily internally focused and operates within defined processes and escalation paths.

In addition to onboarding coordination, the Client Onboarding Analyst supports early account stability by assisting with first‑invoice review, ensuring initial billing aligns with contracted services and onboarding data. This role helps reduce downstream issues by identifying discrepancies early and escalating appropriately.

Key Responsibilities

• Client Onboarding Coordination : Act as a primary point of contact for clients during the onboarding phase following contract execution. Communicate onboarding requirements, timelines, and next steps clearly and professionally.
• Data Collection & Validation : Collect, review, and validate all onboarding data required to activate new client accounts. Ensure information is complete, accurate, and aligned across contracts, intake materials, and internal systems.
• Internal Handoff Support : Coordinate the transition of accounts from Business Development to Account Management, ensuring onboarding readiness prior to handoff and minimizing internal rework or client confusion.
• Process Enforcement & Escalation : Enforce onboarding readiness standards by pausing progress when required information is missing and escalating through the Director of Client Onboarding as needed.
• First Invoice Review : Assist with the review of initial client invoices to confirm alignment with onboarding data and contracted services. Identify discrepancies and elevate to appropriate internal teams for resolution.

Systems & Reporting Support :

Other Duties :

Experience & Abilities

Preferred Qualifications

Education

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

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