Network Operations Center (NOC) Analyst

Direct message the job poster from BULLIT SYSTEMS.

Responsibilities :

• Manage day to day deliverables during the shift, under the overall direction of the NOC Shift Leader.
• The primary accountability of this position is to ensure that all work deliverables during the shift are efficiently managed with strong delivery and prompt escalations to the Team Lead / Manager positions as needed.
• Engage other teams or escalate to L2 / L3 teams as necessary. Smooth takeover of work as well as well documented and smooth handover is part of accountability.
• Provide strong technical support while ensuring that NOC processes and procedures are followed properly by the team that they are part of.
• This includes proper use of automation, following proper remediation procedures, high quality ticket and vendor issue updates, handover documentation, etc.
• Collaborate strongly with the Team leader to manage the queue, work intake as well as delivery.
• Engage in high priority incidents (P2s) or incident calls and provide support.
• Engage with wider operational teams like EES / OCG and other support areas on an ongoing basis.
• Ensure work being taken over is followed up promptly while providing proper handover to the next shift as well as to the Shift Leader.
• Support the incident, change and problem management processes.
• Manage incident queue and effectively prioritize and triage incidents based on critical devices and shared services.
• Help develop team members, provide effective feedback and recognition when needed.
• Help assess training needs, process gaps and improvement suggestions, automation opportunities.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

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