IT Support Technician

With offices in Australia, Canada, Africa, Peru and the Philippines, Lycopodium proudly delivers high quality professional engineering and project delivery services globally, across the resources, infrastructure and industrial processes sectors.

By joining our global team and learning from renowned subject matter experts, we can offer you a diverse career that could take you anywhere in the world.

Lycopodium is currently recruiting for an IT Support Technician to join our growing IT team in Mississauga, ON.

Reporting to the Service Operations Team Leader the IT Support Technician will work collaboratively with personnel across all business units whilst providing exceptional customer service.

They will also be a first point of contact for technical support for all Lycopodium staff and the physical IT contact in the Americas.

The tasks you'll perform

• Provide IT support in person, remotely and over the phone striving to exceed customer expectations.
• Create tickets, log all helpdesk interactions, and ensure follow-up actions are carried out efficiently effectively and timely, in accordance with relevant procedures.
• Identify and escalate ticket activities requiring urgent or further technical attention as required.
• Prepare all new starter computers and replace any computers as needed.
• Follow existing documented procedures and document any new procedures as needed.
• Maintain the asset register and document all changes to assets.
• Ensure all software issued to the business is correctly licensed and managed in the software asset register.
• Provide support with IT or related projects, within the organisation as required by the IT Manager.

The expertise you'll bring

• Minimum 2 years’ experience in a similar role.
• Current working knowledge of computer software and hardware fundamental operations specifically Windows 10 and Microsoft Office / Office365.
• Bilingual in English and Spanish

Highly desirable :

Knowledge and understanding of basic networking infrastructure, switches, cables, etc.

The benefits we'll provide

Lycopodium has a strong company culture focused on career progression and technical skill development. You can expect to be involved in a wide range of large projects whilst working amongst a team of highly skilled professionals.

We recognise that everyone is different and needs may change over the course of your career. That’s why we :

• Invest in our people for the long-term, building a diverse and rewarding career, mentored by the best in the industry.
• Allow our people to balance work with other commitments, like family or study, offering flexible work arrangements.
• Are undertaking significant people and technology initiatives that will support the workplace of the future.
10 days ago