Unit Manager- IT Support On Site

JOB DESCRIPTION

About the role

We are looking for a Unit Manager, IT Support - On Site for our growing team!

AS a Unit Manager you manages, support and coordinates a team of technicians that focus on the acquisition, deployment, configuration, support and maintenance of local end user technologies and related software including computers and peripherals, and video conference equipment.

In collaboration with their superior, manages the performance of employees according to previously set expectations and company values. Also works in collaboration with all IT sectors for the projects delivery impacting the activities of the team and finally participates in reviewing, improving, and creating procedures and processes for their service

Position : We have 4 job opening. (Calgary ,Toronto, Montreal and Quebec City).

Office : We are in a hybrid work mode. Your presence to the office will be requires 3 days a week. You may have to visite other Intact offices in your province to meet with your team.

What you'll do here :

Oversee the day-to-day responsibilities of the of IT technicians, such as schedule, workload and priorities.

Evaluate the team’s performance in collaboration with management team.

Provide regular and ongoing feedback, mentor and coach to the team to ensure strong development of employees.

Ensure the quality of the service delivered .

Ensure a high level of employee engagement and help create an environment where employees thrive by executing engagement action plans.

Ensure effective communication and collaboration with management and other teams in case of system failure or problem.

Be available 24 / 7 for the support of the operational team.

Participate in the improvement of operational processes and logistics.

Contribute to the company's business continuity plans.

What you bring to the table :

8 to 10 years of relevant experience

Bachelor's degree in computer science or any combination of equivalent education and experience

1 year of coaching or management experience (major asset)

Knowledge of technology and ITIL

Is proactive and have strong organizational and time management skills

Solid experience and excellent customer service skills

Keen sense of urgency and can manage priorities

Can solve problems and make informed decisions

Can motivate and lead others and has excellent communication skills.

The unit manager might have to travel across the country to attend meetings and meet with employees.

Bilingualism (French- English),

No Canadian work experience required however must be eligible to work in Canada.

LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.