Job Overview
The role requires a driven, motivated, and enthusiastic team member who possesses expertise in conducting employment training workshops, conducting workplace investigations, and managing employee relations.
The ideal candidate will possess strong communication skills, a thorough understanding of employment legislation, and the ability to provide expert guidance to clients across Canada.
Day-to-Day Duties and Responsibilities
- To deliver an expert HR service to support our clients in dealing with formal meetings with their employees.
- Training Delivery : Develop and deliver customized HR training programs to clients, covering topics such as performance management, harassment awareness, and effective communication.
- Workplace Investigations : Conduct thorough and impartial workplace investigations in response to employee complaints or concerns, ensuring compliance with legal requirements and company policies.
- Employee relations support : Assist clients with the termination process, including drafting termination letters, conducting exit interviews, and providing guidance on legal requirements.
- Documentation Rollout : Support clients in rolling out HR documentation, such as employee handbooks and policy manuals, ensuring clarity and understanding among employees.
- Client Relationship Management : Build and maintain strong relationships with clients, acting as a trusted advisor and resource for all their HR needs.
- Continuous Knowledge Enhancement : Stay up to date on HR best practices, industry trends, and legislative changes, and proactively identify opportunities for process improvement.
- Travel when required to meet with clients.
- Manage your workload to ensure that client expectations are met.
- Work closely with the Face2Face sales team to ensure that the often-immediate need for work from BDMs is not only met swiftly, but to a high standard.
- To provide prompt, high-quality reports of outcomes within specified time frames and adhere to administrative procedures concerning file management.
- Liaise with sales teams, advisory teams and the consultancy team when dealing with inquiries.
- Consult with clients to obtain a thorough understanding of their organizational needs and objectives.
- Effectively manage time to meet client needs and deliver exceptional service.
- Ensure deadlines and any targets are met.
- Attend team meetings, as required.
- To record work utilizing the systems in place.
Education / Experience
- Human Resources / Business degree is preferred.
- 8+ years of experience in a similar role.
- CHRP / CPHR / CHRL designation is a requirement.
What you Bring to the Team
- Driving is mandatory, access to vehicle is mandatory therefore valid drivers license is mandatory
- Extensive knowledge of employment legislations across the province, employee relations experience, and HR practices.
- Strong customer service and relationship building skills.
- Confident manner facing members face to face and over the phone.
- Ability to work under pressure.
- Ability to work in a fast paced, adaptable environment.
- Organizational and time management skills.
- Excellent attention to detail
- Excellent verbal and written communication skills.
Why work at Peninsula Canada?
- Day off on your birthday
- Enhanced Benefits with Health and Dental Coverage
- We offer a Registered Retirement Savings Plan (RRSP) Matching Program
- Downtown Location
- Vacation Days increase after 2 and 5 years’ service
30+ days ago