Service Branch Manager Canada

Job Description

Job Description

The SBM is focused on running the assigned facility. Focus on profitability, efficiency and identify opportunities to mentor existing workforce while developing and implementing strategies for growth and best business practices within assigned location.

Responsibilities

• Responsible for day-to-day operations of assigned location.
• Provide solutions to local business topics (Customer concerns, employee question / concerns, facility issues, etc.)
• Responsible for hiring and training for direct reports.
• Conduct interviews, complete job reviews, set and review professional development goals for direct reports.  Mentor and coach team of technicians; Audit performance quality and build training plans for direct reports.
• Ensure staff are motivated and productive.
• Make recommendations for promotions, transfers, hiring, or exiting staff members.
• Schedule work of local team and coordinate schedules for larger jobs with other managers.
• Apply industry knowledge to offer technical / practical options to both internal and external customers; Prepare and review quotes; perform job walks as required; review test reports; audit work for quality.
• Cultivate and maintain customer relationships with internal customers, external customers, and vendors. Conduct client communication in a highly customer service-oriented manner.
• Responsible for reviewing jobs to ensure the job meets or exceeds profitability goals.
• Work with Manager to ensure continuous improvement strategic business initiatives are developed and implemented.
• Prepare a variety of reports as assigned.
• Work with HSE to develop effective safety records and practices to minimize the Company’s exposure to potential risks.
• Work may require flexible hours, weekends, holidays, and night work to work, coordinate and / or communicate location business needs.
• All work and decisions shall be conducted in strict compliance with all regulatory law.
• Observe all safety rules and Best Practices; Follow all company policies and procedures.

Required Experience and Qualifications :

Who we are!

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Our Mission

Ensure reliable and safe mission-critical power across our customers’ electrical infrastructure lifecycle.

Our Vision

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

Core Cultural Competencies

We do it right

We are customer driven

We focus on growth

We solve problems

We get it done

We build strong relationships

Additional Information

Travel :  0-10%

Physical Demands :  Lifting to a maximum of 50 lbs. without assistance or use of a lifting aid, crawling, climbing, standing for long periods of time, and working in non-ideal conditions.

RESA Power is an equal opportunity employer.  Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.