Functional CRM Business Analyst:
On behalf of our client, Procom is searching for a Functional CRM Business Analyst for a 9-month role. This position is a hybrid position with 2 days onsite at our client’s Edmonton office.
Functional CRM Business Analyst - Job Description:
We are seeking a highly skilled Functional CRM Business Analyst to support a transformative global Microsoft Dynamics 365 CRM implementation. This project involves a full lifecycle CRM initiative across multiple regions and business units, focusing on enhancing customer engagement and operational efficiencies.
Functional CRM Business Analyst - Responsibilities:
• Act as the primary liaison between global business stakeholders and technical teams to ensure clear communication and alignment on CRM objectives.
• Lead discovery workshops and requirements-gathering sessions to understand enterprise business needs, workflows, and integration points.
• Translate business requirements into detailed functional specifications for Microsoft Dynamics 365 CRM.
• Collaborate with solution architects, developers, and project managers to deliver scalable, high-quality CRM solutions.
• Provide expert guidance on CRM best practices, data governance, and user adoption strategies across multiple regions.
• Participate in Agile ceremonies and contribute to iterative solution delivery.
• Support testing, training, and change management to ensure successful global rollout and adoption.
• Manage and maintain strong client relationships, ensuring expectations are met and project objectives are achieved.
Functional CRM Business Analyst - Mandatory Skills:
• 10+ years of experience as a Functional Business Analyst or Functional Consultant within large, complex enterprise environments.
• Proven track record with end-to-end Dynamics 365 CRM implementations, ideally on a global scale.
• Strong understanding of enterprise CRM processes such as sales, service, and customer engagement.
• Experience working directly with executive-level stakeholders in client-facing roles.
• Hands-on experience in Agile or hybrid project delivery models.
• Excellent communication, analytical, and stakeholder management skills.
• Ability to translate complex business needs into functional solutions within enterprise architecture frameworks.
Functional CRM Business Analyst – Nice-to-Have Skills:
• Microsoft Certified: Dynamics 365 Functional Consultant (Customer Engagement or Sales preferred).
• Additional Microsoft certifications (Power Platform, Azure Fundamentals) are a strong asset.
Functional CRM Business Analyst – Assignment Length:
This position offers the potential for a long-term contract with the likelihood of extension, initially set for 9 months following the successful implementation.
Functional CRM Business Analyst - Start Date:
January 2026.
Functional CRM Business Analyst - Assignment Location:
Edmonton, Alberta. This is a hybrid position requiring 2 days onsite at our client’s office.
Functional CRM Business Analyst • Edmonton, CA
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