Functional CRM Business Analyst

Functional CRM Business Analyst :

On behalf of our client, Procom is searching for a Functional CRM Business Analyst for a 9-month role. This position is a hybrid position with 2 days onsite at our client’s Edmonton office.

Functional CRM Business Analyst - Job Description :

We are seeking a highly skilled Functional CRM Business Analyst to support a transformative global Microsoft Dynamics 365 CRM implementation. This project involves a full lifecycle CRM initiative across multiple regions and business units, focusing on enhancing customer engagement and operational efficiencies.

Functional CRM Business Analyst - Responsibilities :

• Act as the primary liaison between global business stakeholders and technical teams to ensure clear communication and alignment on CRM objectives.
• Lead discovery workshops and requirements-gathering sessions to understand enterprise business needs, workflows, and integration points.
• Translate business requirements into detailed functional specifications for Microsoft Dynamics 365 CRM.
• Collaborate with solution architects, developers, and project managers to deliver scalable, high-quality CRM solutions.
• Provide expert guidance on CRM best practices, data governance, and user adoption strategies across multiple regions.
• Participate in Agile ceremonies and contribute to iterative solution delivery.
• Support testing, training, and change management to ensure successful global rollout and adoption.
• Manage and maintain strong client relationships, ensuring expectations are met and project objectives are achieved.

Functional CRM Business Analyst - Mandatory Skills :

Functional CRM Business Analyst – Nice-to-Have Skills :

Functional CRM Business Analyst – Assignment Length :

This position offers the potential for a long-term contract with the likelihood of extension, initially set for 9 months following the successful implementation.

Functional CRM Business Analyst - Start Date :

January 2026.

Functional CRM Business Analyst - Assignment Location :

Edmonton, Alberta. This is a hybrid position requiring 2 days onsite at our client’s office.